Respond to inbound clinic inquiries via phone, email, and chat
Troubleshoot order issues, product questions, shipping updates, and documentation needs
Coordinate cross-functionally with Ops, Billing, and CSM teams to resolve escalations

Order & Workflow Support:

Assist clinics with product selection, substitutions, and ordering guidance
Support documentation collection and order processing workflows
Identify and proactively flag at-risk orders or delays

Process Improvement & Advocacy:

Maintain clean documentation in Kustomer and contribute to knowledge base updates
Act as a voice of the clinic and patient internally, escalating urgent issues with ownership
Deliver high-empathy communication in time-sensitive situations

Verse Medical

We are building the modern software infrastructure to make hospital-quality care accessible everywhere. We're a well-funded Series C company backed by General Catalyst, SignalFire, and Sapphire Ventures, growing fast and driven by our mission.

Apply for This Position