Similar Jobs
See allCustomer Service Associate
Fuze Health
US
Customer Service
Phone Etiquette
EMR
Patient Experience Specialist
Herself Health
United States
Call Center
Microsoft Office
Problem-Solving
Customer Service Representative
LumiMeds
Global
Customer Service
CRM
Problem Solving
Scheduling Outreach Specialist
Aledade
United States
Customer Service
Call Center
Outbound Calling
Customer Care Representatives (Call Center)
Johns Hopkins Intrastaff
US
Customer Service
Typing
Listening
About the role:
- Serve as first point of contact for patients, providing exceptional service and timely resolution.
- Manage high call volume while maintaining accuracy and professionalism.
- Work in a startup environment with shifting priorities and ambiguity.
What you'll do:
- Answer inbound calls following workflows, document in EMR, and make outbound calls as assigned.
- Maintain patient confidentiality and meet SLA/KPI targets.
- Collaborate with clinical and administrative teams for smooth patient transitions.
Desired skills and experience:
- At least 2 years of customer service in a healthcare setting.
- Excellent communication and computer skills, including G-Suite and EMR experience.
- Ability to handle multiple tasks and work in two systems simultaneously.
Accompany Health
Accompany Health is a primary, behavioral, and social care provider for patients with complex needs, offering at-home and virtual care with 24/7 support. The company is distributed across the US, with a mission-driven, empathetic care team and a startup culture.