Promote and sell products to subcontractors, develop client relationships, and address client inquiries. Responsibilities include responding to calls/emails, external outreach, and leveraging client relations for new business growth. Provide client feedback to internal teams and support company growth.

The Trust & Safety Specialist fulfills a critical function by intaking, documenting, and resolving complaints or feedback. Attention to detail is critical to ensure correct categorization and the writing of professional case summaries; the role involves resolving general support requests and cases, and may involve exposure to descriptions of potential trust and safety situations.

Facilitate deliveries from booking to successful drop-off. Provide support for customers and drivers via chat and phone. Communicate with contacts to ensure deliveries are completed smoothly. Provide operational feedback and identify pain points for team to optimize logistics. Position requires 40 hours per week and occasional holidays.

You will deliver concierge-level, white glove support to our customers and differentiating Twist Bioscience as a biotech industry leader. You’ll interact, support and build strong relationships with a wide range of sales staff including account managers, field application scientists and technical support specialists. You’ll also support a broad range of customers who are engaged in ground-breaking genetics research.