Client Onboarding Specialist

ALIS is seeking a Client Onboarding Specialist to learn and establish a solid understanding of the ALIS software. The Specialist will consult with clients to transform their paper process to electronic, create and document new processes, and train staff both digitally and in-person. They will create customized project plans to help guide both internal and external operations to get ALIS operating smoothly for the clients. The role also involves liaising between departments on clients’ needs, onboarding department needs, product feedback, and bug reporting. The ideal candidate will have 2+ years of experience in onboarding a SaaS product, 2+ years of EHR implementation experience, and 2+ years of implementing a billing or financial software solution. Experience with G-Suite, CRM usage, and ticket writing is also required. Strong Excel skills are a plus. The company values reliability, relationship-orientation, organization, a calm demeanor, good communication, patience, good judgment, high integrity, adaptability, a solution-oriented mindset, a strive for excellence, and technological savvy.