Product Support Agent

As a Product Support Agent, you will manage communication around customer support email, chat, and phone inquiries as well as perform due diligence to find appropriate responses, and operating within Flowhub’s company values. You will maintain accurate records and tickets to ensure Support requests are properly tracked and documented, and help customers navigate general navigation to complex state-by-state compliance workflows. You will also escalate items to the appropriate channels to address customers’ questions and technical inquiries within the established SLAs of Flowhub. The starting salary will be determined based on skills, experience, and geographic location.