Senior Enterprise Customer Success Manager

As a Senior Enterprise Customer Success Manager (CSM), you manage the ongoing success of a portfolio of Signifyd's large, enterprise customers. You will work cross-functionally with multiple teams to ensure alignment with customer objectives. You will build out a strategic view of your accounts to ensure long-term success. As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key success metrics/outcomes, and conduct periodic account reviews. Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients. Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities. Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs. Understand your customers’ pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goals. Embody Signifyd values and serve as a role model for other team members.