Customer Support Specialist (Part Time)

Client Relations:

• Engage with customers proactively and responsively, addressing enquiries effectively.
• Approach each customer interaction with a positive and friendly demeanour.
• Act as a central point of contact for wholesale clients, clarifying information and escalating when necessary.

Complaint Resolution:

• Display empathy and a solution-centric attitude in resolving complaints.
• Analyse and resolve customer issues quickly and efficiently.
• Keep customer satisfaction at the core of every decision.

Administration & Coordination:

• Review and approve orders, coordinate with suppliers for timely dispatch.
• Document customer interactions and feedback in CRM.
• Manage multiple inquiries simultaneously with attention to detail.