Manage daily email correspondence with Design Studio customers, providing product guidance and pricing quotes.
Assist with various tasks to ensure a flawless customer experience, resolving issues promptly and kindly.
Be available for phone calls and flexible to work weekends, nights, and holiday hours as needed.
Artifact Uprising creates premium quality, customizable photo goods for digital photos. They are a tight-knit team recently named on Built In Colorado's 2025 Best Places to Work list.
Track repairs, returns, and service questions from first contact through resolution.
Own the support queue across email, chat, and phone.
Maintain accurate client records in CRM.
Veta Virtual provides virtual customer care and support services for luxury brands. They are a mission-driven company with a supportive culture and a fully remote team.
Handle day-to-day business administration tasks including Shopify management, order processing, and inventory.
Manage multiple customer service inboxes and respond to high volumes of emails with appropriate tone and speed.
Provide sales support through CRM, pipeline assistance, and invoice follow-ups, while proactively identifying operational issues.
Wing is a one-stop shop for companies building world-class teams and automating operations. They have an inclusive culture and a supportive team, emphasizing job security and growth opportunities.
Serve as the trusted advisor and liaison between clients and internal teams to manage requests and resolve issues.
Provide timely, results-based customer service through phone and Zendesk ticketing, triaging and escalating as needed.
Track key performance indicators like satisfaction, retention, and revenue growth to drive client success.
Enumerate is a software company that provides community association management solutions. They cultivate a collaborative, client-focused culture dedicated to delivering exceptional service.
Receive and process customer requests, preparing technical and commercial proposals with technologists.
Send requests for quotation to partners, obtain offers, and draw up offers to customers.
Handle non-standard situations and support process automation initiatives.
Xometry powers the industries of today and tomorrow by connecting innovators with manufacturers through a digital marketplace. As a global company, we offer a dynamic, fast-growing environment with a focus on technology and collaboration.
Act as primary point of contact for customer operational and configuration requests.
Support implementations and deployments from initiation through production launch.
Coordinate activities across Customer Success, Data Science, Data Engineering, and Software Engineering teams.
Sigma Software is a software company that develops AI-driven products and solutions for global customers. The company fosters a collaborative international environment and serves clients across various industries.
Assist customers with their needs and resolve inquiries via phone, chat, and email.
Document technical issues and maintain detailed interaction records for future reference.
Proactively resolve concerns to drive satisfaction and foster long-term loyalty.
Qualfon helps people pursue their total vocation and create career opportunities. It is a values-driven organization with programs like Qualfon University and free access to learning platforms, supporting employees' growth.
Ensure positive customer outcomes for escalations, complaints, service repairs, and product replacements.
Be the voice of the customer by listening with empathy and acknowledging concerns.
Adhere to KPIs to meet departmental expectations and customer satisfaction goals.
Domestic & General is a trusted provider of aftercare for domestic appliances, serving over 16 million customers. The company is undergoing a transformational change with a creative, fast-moving culture that puts customers at the heart.
Build and maintain strong client relationships, serving as the primary contact for inquiries and escalations.
Develop and execute customer success plans, monitor health, and identify growth opportunities.
Track key metrics like satisfaction and retention, gathering feedback for product improvement.
Dozuki is a leading software company specializing in connected worker software for faster, better and safer manufacturing. As a company, they offer a collaborative and supportive work environment with opportunities for professional development.
Accurately place customer orders and ensure successful delivery within expectations.
Manage open orders, resolve issues at customer and supplier levels, and assist with returns and inquiries.
Learn vendor programs to source products competitively and offer add-on opportunities like warranty uplifts and service agreements.
IGX Global engineers transformative technology solutions for visionary companies, specializing in cloud, security, data center, AI, and digital infrastructure. As a trusted partner with over 30 years of market resilience, they foster a collaborative culture that values innovation, integrity, and diversity.
Lead intake and discovery for inbound configuration requests, defining scope and routing work between support and professional services.
Own post-go-live configuration projects, translating customer needs into technical requirements and prioritizing execution backlogs.
Coordinate upgrades, AI add-ons, data migrations, and cross-functional teams to deliver measurable customer outcomes.
They provide a sophisticated SaaS platform for security and IT operations. The company fosters a collaborative, customer-focused culture with high ownership and autonomy.
Handle high-volume customer interactions, solving problems with empathy and efficiency.
Collaborate with product and business development teams to align user needs with platform evolution.
Contribute to Jigsaw's reputation as a world-class support team by providing best-in-class service.
We help professional services and financial institutions organize, visualize, and use their data. We're a Series A company with a growth trajectory, serving thousands of users from nearly 200 businesses worldwide, and we foster a culture of creativity, enthusiasm, and ownership.
Provide exceptional customer service by promptly addressing and resolving customer inquiries and concerns.
Maintain a positive and professional demeanor while interacting with customers via phone, email, and chat.
Identify and escalate complex issues to the appropriate departments for resolution.
We help customers save time and money when purchasing commercial kitchen equipment and supplies by providing a customer-centric shopping experience. We are a remote-friendly company that values growth and relationships in a friendly environment.
Manage full onboarding of new clients including businesses and tax advisors to ensure rapid value realization.
Act as primary point of contact for existing clients, nurturing relationships and identifying upsell opportunities.
Conduct regular health checks and reviews to maximize satisfaction and retention, proactively preventing churn.
Pennylane is a fast-growing fintech that builds a financial operating system for small and medium businesses and tax advisors. With 900 employees across Europe, they foster a remote-friendly culture and have been rated 4.6/5 on Glassdoor.
Serve as primary point of contact for managed services clients, driving adoption and retention.
Manage onboarding, escalation, proactive relationship management, and expansion opportunities.
Maintain customer records, analyze health and revenue trends, and translate feedback into improvements.
ePlus provides technology solutions and managed services, believing technology is a people business. The team is collaborative, innovative, and committed to diversity, inclusion, and work-life balance.
Handle English- and Mandarin-speaking customer inquiries via phone, email, and instant messaging.
Prepare estimates, product details, pricing, and glass/order information; send invoices and collect deposits.
Coordinate approvals, follow up with customers, and support scheduling using online tools.
Wing is on a mission to redefine the future of work for companies worldwide, offering a one-stop shop for building world-class teams and automating operations. The company provides job security, stability, and an inclusive, supportive culture for its remote workforce.
Manage and resolve escalated customer inquiries and service concerns while maintaining a positive experience.
Communicate professionally with customers to understand issues, de-escalate sensitive situations, and provide appropriate solutions.
Coordinate with internal teams, maintain accurate case documentation, and identify recurring concerns for management.
Melita Honey is a New Zealand honey company specializing in premium Mānuka honey and other bee products. With decades of industry experience, the company is committed to quality, responsible production, and strong customer relationships.
Manage the onboarding experience for new customers, conducting online and in-person training.
Troubleshoot customer issues and ensure successful implementation of Flash hardware and software.
Work closely with customers to understand their operational needs and demonstrate value of Flash solutions.
Flash is a company that creates seamless parking experiences and sustainable solutions for smarter cities. They are a team of innovators shaping the future of parking and charging, with a focus on customer success and technology.