Respond to customer inquiries via email and live chat in a timely, professional, and friendly manner.
Use Gorgias to manage, organize, prioritize, and respond to customer support tickets, and Shopify to review orders and customer details.
Provide accurate resolutions based on company policies, escalate complex issues, and maintain clear customer records.
20four7VA is a remote staffing company that connects clients worldwide with offshore independent contractors. They offer a supportive community and constant training for their contractors.
Manage and support three Shopify websites, including two e-commerce storefronts and one wholesale catalog site.
Proactively identify issues and opportunities, recommend improvements, and handle large-scale product launches twice a year.
Support and scale the B2B wholesale program, including tiered pricing and customer-specific experiences.
They are a lighting company with locations in Canada and the US. They operate three Shopify websites for e-commerce and wholesale trade, but no details on company size or culture are provided.
Manage Amazon and e-commerce advertising, listings, inventory, and FBA shipments.
Support accounting by pulling Amazon data, entering invoices, and preparing month-end reports for CPAs.
Handle compliance and logistics, including USDA/FDA files and coordination with 3PLs and customs brokers.
Wing is redefining the future of work by providing a one-stop shop for companies to build world-class teams and automate operations. As a rapidly growing company, we foster an inclusive culture with upskilling opportunities and a supportive team.
Manage Shopify maintenance, reporting, and email campaigns via Klaviyo.
Execute CRO, SEO, and content coordination across social channels.
Analyze trends, track KPIs, and deliver actionable growth recommendations.
The client is a growing lifestyle and wall art brand built on Shopify, focusing on design-forward products and data-driven ecommerce. The lean, collaborative team values proactive thinkers and invests in high performers, offering ownership and visibility across the business.
Own the complete post-sales customer journey, including onboarding, relationship management, and ongoing support.
Guide customers through complex workflows and coordinate between customers, design teams, and production partners.
Manage a portfolio of accounts, identify growth opportunities, and proactively resolve issues.
The company is a partner organization that helps customers navigate custom product development journeys. They operate in a fully remote, global environment with a collaborative culture focused on customer success and innovation.
Provide comprehensive executive and administrative support to two founders.
Handle invoicing, financial administration, and client follow-ups.
Manage operations, track outstanding tasks, and improve processes.
We are a U.S.-based consulting and professional services firm providing expert guidance to clients. Our culture values proactive ownership and organization, with a small, dedicated team supporting two founders.
Own daily operation, visual merchandising, and performance of the Shopify storefront.
Manage product launches, build landing pages, and configure promotional mechanics.
Optimize on-site search, navigation, and accessibility for conversion.
Integra Beauty develops digital platforms and promotes consumer goods brands L'ange and OFIR. The company has teams in Florida, California, and Ohio and fosters a diverse, innovative culture.
Manage calendar and schedule meetings across both businesses.
Keep inbox organized, reply to routine emails, and hold regular check-ins on daily/weekly to-dos.
Provide general administrative support, handle light calling, and assist with ad hoc tasks as the tax planning business scales.
The client runs a business coaching and consulting practice and a tax planning practice. They are seeking their first Virtual Assistant to provide administrative support and accountability as they transition focus to the tax business.
Handle high-volume, repeatable tasks with speed and accuracy to support affiliate managers.
Proactively communicate blockers, open questions, and low-stock alerts to the team.
Maintain organization and accuracy across multiple Affiliate Managers and tasks.
Spreetail propels brands to increase their ecommerce market share globally while improving operational costs. They are building one of the fastest-growing ecommerce companies in history.
Own the day-to-day quality of Shopify storefronts and turn commercial initiatives into live experiences.
Manage the e-commerce backlog, coordinate with a development agency, and ensure timely delivery of campaigns and improvements.
Drive CRO through A/B testing, data analysis, and customer insights to continuously improve performance.
Moov designs innovative compact treadmills that integrate movement into daily life. Founded in 2024, it is a fast-growing D2C wellness brand active across multiple European markets.
Own day-to-day performance and optimization of the Shopify Plus storefront, including conversion rate optimization, merchandising, and product pages.
Manage email and SMS capture, digital asset management, SEO, analytics, and reporting to support launch and scaling.
Translate data into clear recommendations for leadership and external partners, ensuring a polished experience for high-value purchases.
Our client is a growing fine jewelry brand preparing to launch a premium direct-to-consumer e-commerce experience, offering fine jewelry crafted in solid gold with natural and lab-grown diamonds. The company is seeking an experienced e-commerce professional to take ownership of the storefront, conversion performance, merchandising, digital assets, and e-commerce analytics as the business prepares for launch and long-term growth.
Own and optimize the Shopify e-commerce ecosystem, ensuring reliable platform operations.
Lead a team of five across UX, copywriting, development, and e-commerce operations.
Drive cross-functional launches, workflows, and process improvements.
The company is a fast-growing direct-to-consumer e-commerce brand operating a Shopify-driven ecosystem. It fosters a high-growth, performance-oriented culture with significant ownership and accountability.
Manage Amazon Seller Central and FBA operations across Australia, US, and Canada.
Handle inventory forecasting, replenishment planning, and supplier coordination.
Oversee freight logistics, FBA shipments, and catalogue content management.
The company is a growing Australian e-commerce brand in the home and lifestyle space, offering thoughtfully designed products. The team is small and expanding, with a focus on operational efficiency and remote collaboration.