Drive customer success by increasing product adoption and value realization, leading to retention and growth.
Conduct product trainings and partner with Solutions Architects to guide customers through technical implementations.
Identify and mitigate churn risks while expanding partnerships and documenting ROI.
Algolia is a pioneer and market leader in AI Search, empowering over 17,000 businesses with blazing-fast search experiences. With a Series D funding of $150 million in 2021 and a valuation of $2.25 billion, the company fosters a culture of grit, trust, candor, care, and humility.
Build relationships with your customers: manage your own portfolio, understand their businesses, and become a trusted point of contact.
Reduce customer churn: proactively contact customers at risk, understand their needs, and help bring them back.
Help customers grow: identify opportunities to increase product adoption and make Finom their primary business account.
Finom is a European tech startup developing an all-in-one financial B2B platform that integrates banking, accounting, and invoicing for entrepreneurs. With over $346 million in total funding and a collaborative, inclusive culture, they empower employees to make a real impact across Europe.
Be the voice of the customer and drive value realization by helping customers achieve their desired outcomes.
Increase product adoption through success planning and proactive engagement, identifying upsell opportunities with Sales.
Manage risk and retention, lead executive reviews, and ensure customer goals are communicated across internal teams.
Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations. With over 40 years of heritage, they are an agile, fast-growing company with a people-first culture built on trust and accountability.
Handle chat requests from potential, new, and existing customers to ensure a satisfying customer experience.
Manage multi-channel communication via phone and email for quick and customer-oriented resolution of inquiries.
Assist existing customers with all aspects of our services, from transaction processing to multi-currency accounts and payment solutions.
Amnis is a fintech company transforming international transaction business for SMEs. It is a fast-growing scale-up with over 4,000 SME clients in Switzerland and Europe, offering a young and dynamic team environment.
Manage and grow a portfolio of enterprise customer relationships across Europe.
Act as a trusted advisor, identifying upselling and cross-selling opportunities.
Deliver product demonstrations and collaborate with cross-functional teams to drive customer success.
The company provides enterprise solutions and services to clients across Europe. It operates with a remote-first, collaborative culture and values innovation and professional growth.
Regularly reflect business transactions of non-resident companies in accounting systems.
Prepare and submit documents to external accountants for accuracy.
Manage international payments and corporate expense consolidation.
JustMarkets is a financial services company specializing in trading and investment platforms. The company fosters a collaborative and growth-oriented culture with opportunities for remote work and professional development.
Serve as the trusted advisor and liaison between clients and internal teams to manage requests and resolve issues.
Provide timely, results-based customer service through phone and Zendesk ticketing, triaging and escalating as needed.
Track key performance indicators like satisfaction, retention, and revenue growth to drive client success.
Enumerate is a software company that provides community association management solutions. They cultivate a collaborative, client-focused culture dedicated to delivering exceptional service.
Act as strategic lead for DACH enterprise clients, driving renewal and upsell cycles.
Build relationships with stakeholders from business champions to C-suite to align Constructor solutions.
Manage risk and educate clients on new use cases to maximize value and growth.
Constructor is a next-generation ecommerce search and discovery platform that optimizes metrics like revenue and conversion. Founded in 2019, the U.S.-based company powers over 1 billion queries daily across 150 languages, serving clients like Sephora and Under Armour.
Provide customer support and services, including processing, prioritizing, and documenting incoming customer inquiries via the ticketing system.
Analyze and resolve user issues, offer competent advice on using lcmd in customer projects, and collaborate with internal departments for complex support cases.
Create, maintain, and optimize help center content, support customer onboarding, and prepare training materials along with managing training projects.
Lcmd is a pioneer in the construction industry with an innovative Software-as-a-Service (SaaS) solution, driving the digital transformation in construction. As a subsidiary of Drees & Sommer SE, one of Europe's leading construction consulting firms with over 5,100 experts at 59 locations worldwide, we have successfully implemented more than 3,000 projects using Lean Construction Management.
Answer customer emails and messages quickly and warmly in flawless German.
Manage reviews, delivery issues, and ensure every customer has a positive experience.
Identify patterns to reduce ticket volume and improve product and processes.
Phira Ventures builds and invests in purpose-driven businesses. Their portfolio brand sells health and wellness products DTC in Germany, serving over 200,000 customers with a small, collaborative team of 9+ nationalities.
Manage tax-related processes for SME clients, from financial accounting to preparing tax returns.
Ensure high-quality, timely service delivery and collaborate with tax advisors and product teams to improve workflows.
Identify repetitive manual tasks and actively contribute to automation and optimization using digital tools and AI.
Integral is a Berlin-based startup redefining tax services for small and medium-sized enterprises (SMEs) using technology. With a team of 50+ ambitious, diverse individuals, we foster a culture of learning, collaboration, and continuous improvement.
Manage the adoption journey for a portfolio of large, strategic customers.
Design and deliver tailored enablement strategies to drive product adoption.
Collaborate with cross-functional teams to ensure customer success.
Figma is a design platform that helps teams bring ideas to life, from brainstorming to prototyping to code. With a mission to make design accessible to all, Figma is a growing company that values creativity, collaboration, and continuous learning.
Manage statutory accounting and tax compliance for German entities, including preparation of annual financial statements and coordination with external auditors.
Oversee outsourced accounting provider and lead two General Ledger Accountants, ensuring accurate month-end close and Procure-to-Pay processes.
Handle tax audits, transfer pricing, and treasury support, while maintaining relationships with German tax authorities.
LGC Standards is a leading global manufacturer and service provider of quality assurance and research tools for analytical needs. They serve customers in over 120 countries worldwide as part of the LGC Group.
Own a portfolio of enterprise customers, driving platform engagement and satisfaction through Success Plans and QBRs.
Monitor customer KPIs and needs to ensure maximum value delivery and adoption of new features.
Act as technical product expert, providing training and troubleshooting, and representing customer feedback internally.
Urbantz provides a SaaS platform for last-mile delivery management, helping enterprises cut complexity and improve sustainability. With over 100 brands and rapid growth since 2015, Deloitte ranked them third in the Technology Fast 50 list in 2020, and they foster a diverse, collaborative culture.
Drive new business and upsell/cross-sell opportunities across a growing customer base.
Collaborate with cross-functional teams including Channel, Product Specialists, and Solutions Consulting.
Manage and grow accounts through consultative, value-based selling in German and English markets.
LastPass provides secure access management solutions for individuals and businesses. Trusted by over 100,000 companies and millions of users, the company fosters a high-growth, collaborative, and inclusive remote-first culture.
Prepare annual financial statements under HGB for German entities.
Coordinate external accounting providers and annual audits.
Oversee tax compliance, transfer pricing, and tax audits.
LGC Standards, a business of LGC Group, is a global leader in quality assurance and research solutions. The company values passion, curiosity, integrity, excellence, respect, and diversity, promoting equal opportunities.
Manage a portfolio of SMB customers, building long-term relationships and driving adoption.
Conduct regular check-ins to assess satisfaction and guide customers through challenges.
Identify upsell and renewal opportunities while acting as the voice of the customer internally.
This partner company provides technology solutions and customer success services to small and medium-sized businesses. They foster a collaborative, people-first culture with autonomy and opportunities for growth.
Own the customer life cycle post-sales, ensuring satisfaction and adoption for a book of business.
Manage renewals for 400+ customers, including pricing negotiations.
Partner with Sales to drive expansion and cross-sell opportunities.
Superhuman is an AI productivity platform that integrates with over 1 million applications and websites to help people eliminate busywork. Founded in 2009, the company empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions worldwide.
Manage your portfolio of US accounts end to end: onboarding, adoption, value delivery, retention, and expansion.
Set clients up for success by agreeing on success metrics and delivering quantified proof of value.
Provide technical and value support alongside Sales on new deals and expansions, including solution design and proof of concepts.
Userlane is a software adoption platform that shows enterprises whether their software and AI investments are actually working. Based in Munich, the company is growing internationally and works with healthcare organizations across the US and Europe.
Manage accounting operations for a portfolio of individual entrepreneurs, ensuring accurate records and timely financial processes.
Support the full lifecycle of individual entrepreneur registration, including opening and closing activities, and work with online tax platforms.
Prepare, review, and manage contracts, invoices, accounting documents, and tax calculations while ensuring compliance with regulations.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company has a collaborative, remote-friendly culture with a focus on transparency and professional growth.