Service Customer Success

Your Responsibilities:

• Provide customer support and services, including processing, prioritizing, and documenting incoming customer inquiries via the ticketing system.
• Analyze and resolve user issues, offer competent advice on using lcmd in customer projects, and collaborate with internal departments for complex support cases.
• Create, maintain, and optimize help center content, support customer onboarding, and prepare training materials along with managing training projects.

Your Qualifications:

• High degree of independence and initiative.
• Excellent social skills and first experience in customer consulting and support, ideally in a start-up environment.
• Strong team communication skills, empathy, and organizational abilities.

What We Offer:

• Flexible work location with modern equipment and a laptop for home.
• 30 vacation days for relaxation.
• Digital benefits card from HelloBonnie for fitness, culture, or public transport, plus corporate benefits portal discounts and an employee referral program.