SMB Account Manager

About the Role:

• Take ownership of a portfolio of SMB customers following their onboarding journey.
• Build strong, long-term relationships and help customers achieve measurable value from their technology solutions.
• Act as a trusted advisor and identify opportunities for growth.

Responsibilities:

• Manage and develop a portfolio of SMB customers, maintaining ownership of the customer relationship.
• Conduct regular check-ins to assess satisfaction, adoption, and overall success.
• Support customers through challenges and guide contract renewals.

Requirements:

• Experience in account management, customer success, or a related customer-facing role.
• Demonstrated ability to sell, upsell, or identify commercial opportunities.
• Strong communication and problem-solving skills with a customer-service mindset.

Benefits:

• Group critical illness coverage, income protection, and life assurance.
• Pension plan, vision benefits, and private medical coverage.
• Unlimited vacation, paid volunteer days, and career development opportunities.