Account Manager, SMB

Overview:

• You will manage a portfolio of ~150 SMB customers, proactively hunting for upsell and cross-sell opportunities while ensuring strong renewal outcomes.
• You will run structured account reviews, spot workflow gaps, and position additional products or plan upgrades.
• You will collaborate with CSMs, AEs, and Product teams to drive adoption and revenue growth.

Day-to-Day:

• You will conduct account review meetings to uncover workflow gaps and position product use cases.
• You will prospect within 150 accounts for discovery conversations and upsell opportunities.
• You will manage renewal cycles including pricing, negotiation, and contracting.

Who This Role is For:

• You thrive in a fast-paced environment and love uncovering customer value.
• You are a proactive operator comfortable running multiple deal cycles across 150 accounts.
• You are a collaborator who owns a revenue number and is accountable for results.