Source Job

• Manage a portfolio of ~150 SMB customers, hunting for upsell and cross-sell opportunities while ensuring strong renewal outcomes.
• Run structured account reviews, spot workflow gaps, and position additional products or plan upgrades.
• Collaborate with CSMs, AEs, and Product teams to drive adoption and revenue growth.

Sitemate builds software for the construction, infrastructure, and industrial sectors, helping them digitize workflows. The company has grown from 5 to over 150 employees across 18+ countries and values transparency, high velocity, and diversity.

• Manage and grow a portfolio of enterprise customer relationships across Europe.
• Act as a trusted advisor, identifying upselling and cross-selling opportunities.
• Deliver product demonstrations and collaborate with cross-functional teams to drive customer success.

The company provides enterprise solutions and services to clients across Europe. It operates with a remote-first, collaborative culture and values innovation and professional growth.

• Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
• Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.
• Manage renewals and contract negotiations, ensuring a seamless client experience.

We started as a free tool to keep apps updated and have grown into an enterprise solution that helps IT and security teams automate third-party updates. Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 32 million devices.

• Support onboarding for new partners, ensuring smooth implementation and adoption.
• Manage a portfolio of small-to-mid-sized accounts and respond to partner inquiries.
• Monitor account health metrics and collaborate with product and engineering teams.

The company is a growing SaaS organization focused on client onboarding and account management. It values customer-centricity, collaboration, and a fast-paced, growth-oriented culture.

• Drive growth from existing customers through upselling and cross-selling, meeting individual quotas.
• Manage the full sales cycle, develop relationships, and deliver consultative sales presentations.
• Collaborate cross-functionally with Marketing, Product, and Customer Success teams to optimize customer experience.

Qualio is a unified quality and compliance management platform helping regulated organizations get products to market faster. The team is all-remote, distributed across North America, Europe, and Australia.

• Drive revenue growth through upselling and cross-selling within your account portfolio.
• Build strong, long-term customer relationships to ensure retention and satisfaction.
• Collaborate with internal teams to execute strategies for account expansion and churn prevention.

Dutchie is a comprehensive technology platform powering dispensary operations and providing safe access to cannabis. It powers thousands of dispensaries across 40+ markets in the US and Canada, backed by over $600M in funding and named a top innovative company.

• Own the customer experience including adoption and value of Appspace, customer satisfaction, and retention.
• Drive subscription renewal and expansion processes while collaborating with sales and marketing teams.
• Serve as customer advocate, resolve questions, deliver training, and escalate technical support tickets as needed.

Appspace creates better work experiences for people everywhere through a flexible work culture and global office locations. The company offers a casual dress environment, remote work opportunities, and focuses on helping employees enjoy their work and build lasting connections.

• Own the full post-sale lifecycle for commercial accounts, including onboarding, adoption, renewal, and expansion.
• Monitor account health and usage signals to proactively surface risk and growth opportunities.
• Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey.

Tavily builds the search engine for AI agents, connecting LLMs to high-quality web content for RAG and real-time reasoning. The company works with innovative AI teams from startups to large enterprises, fostering a fast-moving, collaborative culture.

• Build and maintain strong customer relationships through regular engagement and communication.
• Drive account growth through renewals, upselling, and cross-selling while negotiating pricing and closing agreements.
• Collaborate with internal teams to ensure customer satisfaction and monitor account health against defined targets.

Lightcast is a global leader in labor market insights, working with partners across six continents to drive economic prosperity. We are an equal opportunity workplace committed to diversity, with offices in the US, UK, Europe, and India.

• Take ownership of each account by building strong relationships to ensure customer satisfaction.
• Acquire deep knowledge of company products and value proposition to drive adoption.
• Monitor account health and KPIs, identify churn risk, and work proactively to eliminate that risk.

AssetWatch serves global manufacturers by powering manufacturing uptime through condition monitoring. They are a devoted team of engineers and business leaders united to build the future of predictive maintenance.

• Manage a portfolio of SMB merchants and serve as the primary owner of the post-launch customer experience, driving retention and adoption.
• Proactively identify risks, manage escalations, and coordinate with internal teams to resolve issues and ensure merchant success.
• Help define and build the foundation of the Customer Success function, including playbooks, processes, and account health frameworks.

DoorDash is a technology and logistics company that empowers local economies by enabling door-to-door delivery and now offers a platform for any goods. The company is growing rapidly and values diverse teams, providing comprehensive benefits and a focus on employee well-being.

• You own a portfolio of customer accounts as their primary point of contact throughout the customer lifecycle.
• You manage the renewal process end-to-end with accurate forecasting and on-time renewals.
• You identify and drive upgrade and expansion opportunities within your book of business.

EasyLlama is on a mission to end checkbox compliance by reinventing compliance training with engaging, bite-sized, mobile-first learning. We are a bootstrapped, profitable company trusted by over 6,000 organizations, including Shake Shack and Sephora, and recognized on the Inc. 5000 list with a 96% G2 rating.

• Build relationships with your customers: manage your own portfolio, understand their businesses, and become a trusted point of contact.
• Reduce customer churn: proactively contact customers at risk, understand their needs, and help bring them back.
• Help customers grow: identify opportunities to increase product adoption and make Finom their primary business account.

Finom is a European tech startup developing an all-in-one financial B2B platform that integrates banking, accounting, and invoicing for entrepreneurs. With over $346 million in total funding and a collaborative, inclusive culture, they empower employees to make a real impact across Europe.

• Manage a portfolio of school and school district accounts to ensure product adoption and retention.
• Build trusted client relationships through proactive account management and training coordination.
• Collaborate with internal teams to resolve issues and contribute to continuous customer experience improvements.

The company provides a SaaS-based education solution that helps educators and students plan successful futures. It fosters a mission-driven, inclusive culture focused on learning and innovation.

• Own the commercial relationship for a portfolio of high-value customers, acting as their trusted point of contact.
• Build relationships with founders, executives, and finance leaders while identifying growth and retention opportunities.
• Lead customer onboarding, quarterly business reviews, and capital conversations from discovery through execution.

This fintech organization provides financial products and services to businesses, helping them manage cash flow and access capital. They foster a remote, high-trust culture with significant autonomy and a collaborative, inclusive team environment.

• Serve as dedicated Account Manager supporting an Account Executive, managing customer portfolios and driving business growth.
• Build strong relationships with customers, vendors, and internal teams while developing cybersecurity product expertise.
• Manage renewals, identify upsell opportunities, and maintain accurate Salesforce records to support revenue objectives.

Jobgether uses AI-powered matching to connect candidates with hiring companies. They operate as a job platform, focusing on efficient and objective candidate evaluation.

• Manage and grow a portfolio of customer accounts through strategic account plans focused on retention and expansion.
• Identify and develop new business opportunities through outbound prospecting and partner networks.
• Manage the full sales cycle from prospecting to closing, maintaining accurate forecasts and exceeding revenue targets.

Our partner company helps businesses expand their operations and access talent across global markets. It is a fully remote, internationally focused organization that values collaboration and accountability.

• Build strong customer relationships and conduct routine account performance reviews.
• Renew and expand customer contracts while meeting and exceeding quotas.
• Deliver training sessions and advise on best practices to ensure customer success.

Signal Vine is a higher education AI messaging platform that uses AI and workflow automation to personalize student engagement and improve enrollment and retention. Founded in 2013, the company has a rewarding culture that promotes teamwork, growth, and features a pet-friendly office.

• Own the commercial relationship for our most valuable customers in the Max segment and $2M+ revenue accounts.
• Personally onboard every new Max and $2M+ customer and run quarterly business reviews covering credit, capital, and account health.
• Identify and qualify capital opportunities and drive expansion through upsell and reduced churn.

We provide businesses with a comprehensive suite of cross-border banking services, including credit cards, deposit accounts, currency conversions, and revenue financing. We are a fast-growing fintech startup backed by VCs, with a supportive and inclusive culture that values diversity and work-life balance.

• Develop and nurture relationships with clients to ensure successful campaigns.
• Be a trusted advisor on our DemandFactor offerings.
• Collaborate with internal experts and sales to deliver excellent results.

We are a demand generation company that helps clients achieve successful campaigns through our DemandFactor offerings. Our team is collaborative and tech-savvy, focused on building strong customer relationships.