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Role Overview:
- Serve as primary point of contact for assigned accounts.
- Guide clients through design, pricing, and production.
- Ensure high-touch, responsive customer experience.
Key Responsibilities:
- Manage inbound requests and clarify order details.
- Coordinate with CAD, production, and operations teams.
- Track order progress and follow up on pending items.
Qualifications:
- 2+ years in customer-facing roles.
- Excellent English communication skills.
- Tech-savvy and highly organized.
Preferred Experience:
- Jewelry or custom manufacturing background.
- Experience with CAD or pricing coordination.
- Familiarity with SaaS and CRM tools.
Frontier
Frontier is a subsidiary of Fresh Prints, a New York-based remote company that helps startups build global teams. With over 800 hires placed across 50 US startups, Frontier focuses on recruiting top talent for fast-growing companies.