Membership Specialist US Operations – Project Management

Responsibilities:

• Respond to membership-related emails within a four-hour window during business hours, ensuring timely and thoughtful support.
• Monitor and respond to member and internal team questions through Slack.
• Handle emotionally sensitive or challenging interactions with empathy, professionalism, and effective de-escalation.

Requirements:

• Previous customer service experience, ideally in a role requiring frequent written communication and problem-solving.
• Excellent written communication skills and ability to de-escalate tense situations with clarity.
• Self-directed, reliable, and comfortable working independently in a fully remote environment.

Benefits:

• Full-time remote position with Monday–Friday schedule from 9:00 AM to 5:30 PM.
• Compensation of $15.00 per hour, plus $100 monthly technology stipend.
• Unlimited time off, health insurance with HSA match, and 401(k) retirement savings plan with employer match.