Own the checkout conversion roadmap, focusing on eliminating friction and improving completion rates.
Partner with payment processors and BNPL providers to increase authorization rates and expand alternative payment methods.
Manage vendor relationships and drive down the blended cost of payments while balancing fraud exposure.
Gametime is a live event ticket platform that makes it easy for people to discover and access live experiences. They are reimagining the event ticket industry with platforms supporting more than 60,000 events across the US and Canada.
Own the product experience end-to-end, from roadmap to feature definition, with a focus on UX and interaction design.
Turn messy complexity into a clean, integrated UX across all modules, optimizing onboardings for higher conversion and lower dropoffs.
Work directly with the CPO to shape innovative AI products from 0 to 1 in a fast-paced startup environment.
Wing builds agentic AI for small and medium businesses globally. The company operates as a fast-moving startup within a corporate, with high autonomy and low bureaucracy.
Own and drive core platform experience and AI-powered personalization across the main site.
Optimize end-to-end user journey from onboarding to activation with AI-driven personalization.
Collaborate with cross-functional teams to define metrics, run experiments, and iterate based on data.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by 300+ million people in 100+ countries, we offer a flat structure and user-centric culture with opportunities for career growth.
Define and execute the long-term strategy for Affirm's global customer operations vendor network, balancing customer experience, operational efficiency, and compliance.
Partner with cross-functional teams to deploy AI and automation across servicing workflows within the vendor network to improve cost-to-serve and agent experience.
Lead a team of Vendor Managers, establish governance frameworks, and drive performance excellence across the global vendor ecosystem.
Affirm is reinventing credit to make it more honest and friendly, giving consumers flexibility to buy now and pay later without hidden fees or compounding interest. We are a publicly traded company with a remote-first culture, focusing on innovation and inclusivity.
Set the vision and strategy for the Intelligence product group, owning the Agent and Signal product lines end to end.
Drive the Agent roadmap hands-on, moving customers up the trust ladder from assisted drafts to autonomous actions.
Own monetization and design how customers experience and pay for each outcome-priced surface.
Help Scout builds software for relationship businesses that earn loyalty through outstanding customer service. They are a fully remote team of 120+ teammates worldwide, with a culture focused on ownership, curiosity, and craft.
Own a product area end-to-end: defining problems, writing specs, and managing metrics.
Drive delivery across multiple workstreams with cross-functional coordination.
Ensure go-live readiness and iterate based on learnings.
Chariot Claims is an AI claims agent that helps consumers get paid for every corporate violation impacting them, including data breaches, privacy violations, and antitrust. They have processed 65,000+ claims with $75M+ projected recovery and are a fast-growing, mission-driven startup working with top law firms.
Own and drive core consumer-facing platform experiences including homepage, AI-powered interfaces, and market pages.
Design and optimize onboarding flows and user journeys to improve conversion and activation.
Partner with engineering, AI, and data teams to turn advanced model capabilities into valuable product experiences.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. The company operates with a small team focused on streamlining recruitment through technology.
Own the product vision and roadmap for the core surface area, including Audiences, Charts, Experiments, Traits, and Orchestration.
Drive 0→1 innovation, deepen established surfaces, and scale emerging areas to hit revenue goals.
Act as a product GM, accountable for adoption and go-to-market success across multiple engineering and design workstreams.
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. Founded in 2019 and headquartered in San Francisco, the team is ambitious, impact-driven, and efficient, with a culture of humility, kindness, and compassion.
Own the product vision, strategy, and roadmap for unlocking growth among larger, more sophisticated pros.
Develop a deep understanding of how these pros operate using research and data to identify unmet needs and growth opportunities.
Lead new products and capabilities from early discovery through launch and adoption, partnering with engineering, design, and commercial teams.
Thumbtack helps millions of people confidently care for their homes by providing personalized guidance, AI tools, and a best-in-class hiring experience. With a community of over 300,000 local service businesses across the U.S., Thumbtack is a collaborative, data-driven company united by the goal of helping pros build stronger businesses.
Lead a 23-person global support organization, scaling tooling, processes, and performance metrics.
Own core metrics like first reply time, requester wait time, and CSAT, using Zendesk Explore.
Drive AI strategy with Swift CX chatbot to triage and deflect tickets, freeing the team for higher-value work.
Virtuous provides software for nonprofits to inspire generosity and drive donor engagement. The company is built on a culture of radical generosity, humility, and building better, with a talented team committed to delivering best-in-class solutions.
Own the core checkout experience where consumers select and review terms and payments, driving conversion, clarity, and confidence.
Design and run experiments to improve how consumers understand and choose their terms.
Define and ship new UX patterns that change the checkout experience using research and collaboration.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. It is a publicly traded fintech company with a remote-first culture and a strong focus on employee well-being.
Own the strategy and roadmap for Xplor's self-serve merchant portal across global markets.
Drive portal adoption, improve support deflection, and ensure accurate financial data display.
Partner with design, engineering, and data teams to deliver intuitive self-serve experiences.
Xplor powers gyms, fitness facilities, childcare centers, and personal trainers globally, bringing together the best companies through smart acquisition. With over 140 employees in the Boutique Fitness Division, they are passionate about fitness, customer support, and creating tech that solves problems.
Own the relationship with every managed and self-serve Premium account, handling onboarding, escalations, and day-to-day communication for a focused book of a few dozen accounts.
Generate expansion pipeline by spotting renewal risk early, keeping accounts healthy, and creating qualified opportunities for the sales team.
Build an AI-native Customer Success function by supervising and correcting AI agents as they automate operational work, shifting your time toward judgment, relationships, and growth.
Browse AI provides an AI-powered platform for web data extraction, monitoring, processing, and automation, helping entrepreneurs and enterprises scrape, monitor, and automate data extraction from any website without code. They are a remote-first Canadian startup serving over 2,000 customers globally, with a lean team and a culture of automation and AI innovation.
Resolve booking issues, mediate disputes, and process cancellations with empathy and accuracy.
Use AI tools and knowledge base to craft and edit responses, ensuring tone and correctness.
Meet response-time and quality targets, while proactively identifying process improvements.
Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. With over $500M transacted, it is backed by GV and Foundation Capital, fostering an inclusive, cross-functional culture that values employee wellbeing.
Define and execute long-term global vendor strategy for customer operations, focusing on experience, efficiency, and innovation.
Lead vendor performance management and cross-functional initiatives to drive operational excellence and cost optimization.
Deploy AI and automation across servicing workflows to transform vendor partner outcomes and customer resolution.
Affirm is reinventing credit to make it more honest and friendly, giving consumers flexibility to buy now and pay later without hidden fees. As a leading fintech company, they focus on remote-first culture and competitive benefits, supporting employee growth and customer-centric values.
Own and drive core platform features across Homepage, User Center, AI Generative UI, and Market pages, including general site operations, compliance tracking, localization, and content display configuration.
Design and optimize onboarding flows and user journeys to improve new user conversion and activation across key touchpoints, applying strong UI/UX sensibility and design thinking to 2C product experiences.
Design and iterate on recommendation and personalization strategies to achieve personalized content delivery, partnering with engineering teams to build and refine personalization engines and generative UI experiences.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.
Drive the last mile of data insight by translating analytics and AI into decisions that move the business forward.
Own the portfolio of data problems, prioritizing structural opportunities over quick wins and ensuring adoption.
Partner with data and engineering teams to co-own use cases, with accountability for outcomes not just outputs.
Gainbridge is a digital platform providing direct access to trusted financial products, backed by smart technology and no hidden fees. It is part of Group 1001, a large insurance enterprise with a collaborative culture focused on innovation and outcomes.
Manage a portion of the Attendee Experience team through clear direction, feedback, coaching, and performance management.
Leverage AI-powered tools and emerging technologies to improve operational efficiency and streamline workflows.
Collaborate cross-functionally with internal departments, customers, and vendor partners to align priorities and deliver high-quality experiences.
This company specializes in delivering exceptional attendee experiences for meetings and events. They foster a collaborative culture centered on quality, agility, innovation, and teamwork.
Define and execute Roofr's post-sale customer experience strategy, leveraging AI and automation to accelerate time-to-value and improve retention.
Lead customer support, onboarding, and retention teams, building scalable processes and a customer-first culture.
Partner cross-functionally with Product, Engineering, Sales, and Marketing to optimize the end-to-end customer journey.
Roofr provides a CRM platform for roofing contractors, integrating sales tools like aerial measurements and digital proposals with payments and material ordering. They are a successful startup with a strong culture, solid financials, and a growing team.
Define and own the product vision, strategy, and roadmap for Horizontal marketplace, driving customer-centric innovation with a focus on growth, retention, and monetization.
Lead AI transformation for the horizontal domain, incubating and developing a fully agentic marketplace.
Lead a product organization of around 15 people, emphasizing strong product management fundamentals, experimentation, and opportunity discovery.
OLX is a global leader in facilitating trade, building leading marketplace ecosystems enabled by tech, powered by trust, and loved by customers. It serves tens of millions of people every month and is backed by Prosus, a global consumer internet group.