Head of Product, Intelligence
Remote regions
USBenefits
Unlimited PTO
12w maternity
12w paternity
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ABOUT THE ROLE:
- You will own the Intelligence product group end to end: vision, roadmap, monetization, and results for the Agent and Signal product lines.
- This is a player/coach role where you will also build and manage a team of PMs as the group grows.
WHAT YOU'LL DO:
- Set the vision and strategy for how Agent and Signal compound as one system built on shared customer context.
- Drive the Agent roadmap hands-on, making AI easy to use and moving customers up the trust ladder.
- Ship Signal's near-term bets fast, then use customer feedback to sequence what comes next.
WHAT WE'RE LOOKING FOR:
- You have grown a zero-to-one product into a real revenue line and are fluent in commercial side of product.
- You have shipped AI-powered products and understand how they succeed and fail.
- You are data self-sufficient, technically fluent, and an excellent writer.
Help Scout
Help Scout builds software for relationship businesses that earn loyalty through outstanding customer service. They are a fully remote team of 120+ teammates worldwide, with a culture focused on ownership, curiosity, and craft.