Senior Staff Inbound Product Manager, Value AI Products

What you get to do in this role:

• Own product strategy for AI Value tooling, a suite of agents that turns customer telemetry into conversation-ready value insights for sellers and customer success teams.
• Drive prompt engineering, code reviews and AI product development across Value Melody's analysis modes.
• Set and communicate product priorities across a cross-functional pod and build consensus without formal authority.

Qualifications:

• 8+ years of software product management experience, including direct ownership of an AI/ML or LLM-powered product in production.
• Hands-on experience with prompt engineering and iterating on AI agent behavior based on real usage data.
• Deep curiosity about customer/seller needs, with a track record of using usage and outcome data to drive product decisions.

Additional Information:

• Work personas (flexible, remote, or required in office) are assigned depending on the nature of work and location.
• ServiceNow is an equal opportunity employer considering all qualified applicants without regard to protected categories.
• Accommodations are available for candidates requiring assistance during the application process.