Principal Inbound Product Manager

Job Description:

• Define and communicate the product vision for Enterprise AI's intelligence systems portfolio, including AI/ML models, AI Control Tower, and foundation services.
• Own the roadmap from opportunity framing through capability, adoption, measurement, and iteration, making hard prioritization calls.
• Drive end-to-end product execution across AI engineering, data and ML, infrastructure, security, GRC, and domain teams.

Qualifications:

• 12+ years of product management or related experience, including 5+ years leading product strategy for AI/ML or data products.
• Deep technical fluency in AI and ML systems, including GenAI, agentic AI, RAG, and LLMOps.
• Experience working directly with engineers, data scientists, and ML engineers on technical product strategy.

Additional Information:

• Work personas include flexible, remote, or required in office, assigned based on nature of work and location.
• ServiceNow is an equal opportunity employer, considering all qualified applicants without regard to protected categories.
• Reasonable accommodations are available for candidates with disabilities during the application process.