This role will lead LLM and Gen AI data projects for enterprise clients. Requires an exceptional blend of strategic thinking, client-facing skills, project management and operational skills as well as a deep understanding of the Gen AI landscape. The ideal candidate will ensure the successful execution of LLM/Gen AI engagements and also scope and define new use cases, collaborating with clients to understand their AI data challenges and identify solutions.
ServiceNow is looking for a Senior Principal Outbound Product Manager to lead customer adoption initiatives for our GenAI offerings—specifically Now Assist for Creator and Now Assist for App Engine. This role focuses on empowering customers to build transformative solutions on the ServiceNow AI Platform, while ensuring their voices directly influence our product roadmap and strategy. You’ll collaborate with customers and internal teams to drive adoption, align solutions with business priorities, and gather insights that shape the future of our products.