Technical Program Manager, Delivery Acceleration

The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence will be responsible for partnering with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AI‑first implementation and adoption experience for ServiceNow’s customers. This role involves working on one of the most exciting initiatives at one of the fastest-growing Enterprise AI companies in the industry. As a Technical Program Manager, you will work with product and implementation experts to design, productize, and pilot agentic & generative AI‑first setup and implementation experiences. The goal is to significantly compress the software delivery lifecycle, accelerate product adoption, and deliver an excellent, AI‑enabled implementation journey that reduces deployment friction and improves renewal outcomes. Key responsibilities include developing an AI-first, autonomous implementations delivery roadmap, translating customer feedback into productized agent requirements, staying up-to-date with industry trends, and contributing to thought leadership. It also involves assisting the Enablement and Partner teams with training material and co‑driving pilots with early adopter customers.