Define and execute the long-term strategy for Affirm's global customer operations vendor network, balancing customer experience, operational efficiency, and compliance.
Partner with cross-functional teams to deploy AI and automation across servicing workflows within the vendor network to improve cost-to-serve and agent experience.
Lead a team of Vendor Managers, establish governance frameworks, and drive performance excellence across the global vendor ecosystem.
Own the full post-sale journey for AI agents deployed at credit unions, from implementation to ongoing performance management.
Design agent behavior with customers including conversation design, escalation rules, and negotiation boundaries.
Build the operating infrastructure, playbooks, and team for scaling the AI agent deployment function.
Clutch is a vertical SaaS company that builds AI agents for credit unions, starting with a collections agent. Backed by Andreessen Horowitz, the company operates with a direct, evidence-driven culture in a small, fast-moving team.
Own the go-to-market for a product line or segment end to end, from rollout design through adoption tracking.
Turn inputs from cross-functional stakeholders like Product, Pricing, and PMM into a coherent GTM strategy.
Build and maintain materials, processes, and playbooks the field needs, using data to flag risks early.
Affirm is a financial technology company that offers buy now, pay later services with no hidden fees or compounding interest. It is a remote-first company with a people-first culture and competitive benefits including fully subsidized medical coverage.
Drive adoption of the agentic AI platform across departments, serving as technical SME and champion for rollout.
Establish AI financial observability by creating dashboards to track costs and optimize fiscal efficiency.
Govern AI vendor risk assessment and build repeatable IT operational workflows for long-term support.
Virta Health is on a mission to reverse metabolic disease in one billion people through innovations in technology, personalized nutrition, and virtual care. The company has raised over $350 million from top-tier investors and partners with major health plans, employers, and government organizations.
Lead a multi-brand post-sales team across Onboarding, Customer Success, and Technical Support, unifying operations and driving transformation.
Architect new organizational structures, processes, and metrics to scale intelligently using AI and automation.
Own retention, expansion, and upsell, aligning cross-functional teams around ideal customer outcomes.
Peek is the operating system powering the experiences industry, helping merchants increase revenues and streamline operations. As a remote-first company with over $7B in bookings and $150M in funding, Peek has been recognized by Forbes and Built In as a top employer with a global team of "Peeksters."
Design and run the product leadership team's rhythms, including staff meetings, product reviews, and offsites.
Co-own people processes with HRBP, covering hiring, calibrations, performance, and talent reviews.
Drive AI enablement and retooling across the product function, including masterclasses and process embedding.
Affirm is reinventing credit to make it more honest and friendly, offering consumers flexible buy now, pay later options without hidden fees or compounding interest. The company is a remote-first, high-growth tech firm with a strong emphasis on empathetic and data-driven product development.
Own daily operations across HR, finance, and administrative functions as the right hand to the VP of Operations.
Drive priority projects end to end, from scope definition to execution and reporting, with minimal oversight.
Automate repetitive work using AI tools, scripts, or no-code platforms to change how the team works.
OuterSignal builds the customer intelligence layer for commerce, showing brands the other 95% of who their customers are. It is a small, high-performing team defining a new category, backed by world-class investors.
Set technical direction across the bank's core systems, including cloud infrastructure, data platform, and the integration boundary with Affirm Inc.
Own the most ambiguous and high-stakes engineering problems end-to-end, from design to incident response.
Act as a force multiplier on a small team, setting standards for code review, design, and documentation, and leveraging AI tools to enhance productivity.
Affirm is reinventing credit to make it more honest and friendly, offering buy now, pay later services without hidden fees or compounding interest. They are a remote-first company with a focus on people-first culture, and they are building their own bank with a small, AI-native engineering team.
Own the strategy and roadmap for Vanta’s core AI capabilities: the agent harness and the AI quality and evaluation stack.
Live in agent traces to build intuition for how customers use AI products and turn that into the highest-leverage improvements.
Make Vanta’s AI products win on quality by building golden datasets, automated evaluators, and self-serve tooling.
Vanta is a trust management platform that helps businesses earn and prove trust through continuous security monitoring. Founded in 2018, the company has a kind and talented team of employees and serves thousands of customers globally.
Drive program and team performance, defining roadmaps and managing risk across cross-functional initiatives.
Lead operational readiness by designing training, knowledge management, and process improvements for servicing operations.
Partner with product, engineering, and compliance teams to ensure scalable, compliant, and high-quality servicing experiences.
Affirm is reinventing credit to make it more honest and friendly, offering buy now, pay later options without hidden fees or compounding interest. As a remote-first company, they focus on people and operational excellence, delivering seamless customer experiences at scale.
Own the BizGov strategy and set multi-year direction for winning in workforce, government, and corporate markets.
Own top-line performance, including bookings, renewals, revenue, and ARR, and lead cross-functional execution.
Be the external face of BizGov with customers, partners, analysts, and the executive team.
Instructure creates intuitive products that simplify learning and personal development. The company is approaching $1B in ARR and fosters a culture of giving smart, creative, passionate people opportunities to create awesome.
Lead the strategy and evolution of Whisk's Customer Operations function, including tiered support, incident management, and automation.
Ensure operational readiness for new products and build trusted partnerships with Samsung and external platform partners.
Drive Voice of Customer insights and data governance to influence product and engineering decisions.
Whisk pioneers the future of everyday care and health by connecting food, health, and home across the Samsung ecosystem. They are a remote-first team of more than 100 people in over 30 countries, united by a commitment to innovation and impact.
Own the relationship with every managed and self-serve Premium account, handling onboarding, escalations, and day-to-day communication for a focused book of a few dozen accounts.
Generate expansion pipeline by spotting renewal risk early, keeping accounts healthy, and creating qualified opportunities for the sales team.
Build an AI-native Customer Success function by supervising and correcting AI agents as they automate operational work, shifting your time toward judgment, relationships, and growth.
Browse AI provides an AI-powered platform for web data extraction, monitoring, processing, and automation, helping entrepreneurs and enterprises scrape, monitor, and automate data extraction from any website without code. They are a remote-first Canadian startup serving over 2,000 customers globally, with a lean team and a culture of automation and AI innovation.
Manage a portfolio of Enterprise and SMB merchants, building long-term relationships and driving growth.
Define strategic vision, develop account plans, and lead commercial negotiations for expansion.
Orchestrate cross-functional teams and analyze performance to increase product adoption and retention.
Affirm is a financial technology company reinventing credit with honest and friendly buy now, pay later solutions. It is a remote-first public company with a culture focused on people-first benefits and inclusive growth.
Lead end-to-end customer engagements, driving onboarding programs for large insurance clients with delivery excellence and stakeholder alignment.
Build AI agents and internal tools that connect across systems, freeing the team for higher-value work.
Own the strategic roadmap, developing quarterly plans and proactively driving efficiency and quality across the Client Engagement function.
Assured provides large insurers with software solutions for claims processing, including self-service filing and backend fraud detection. The company is a dynamic, collaborative, and rewarding place to work, where you'll help reimagine the insurance industry with modern technology.
Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
Develop a high-performing team through coaching, accountability, and continuous improvement.
Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.
HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.
Drive strategic execution across AI Neobank priorities.
Build and manage operating rhythm, OKRs, and leadership updates.
Coordinate major workstreams across product, engineering, licensing, market expansion, partnerships, finance, and operations.
BJAK is a mobile-first insurance platform in Southeast Asia, now expanding into financial services. They have a global team of over 20 nationalities who enjoy their work and are driven by passion.
Drive high-priority strategic initiatives for operations, from ambiguity to execution and measurable impact.
Build the feedback engine that turns 200,000+ monthly customer and partner contacts into structured signals.
Lead AI and automation adoption across operations, evaluating tools and driving business cases.
ezCater is the leading food tech platform for workplaces, connecting businesses with over 125,000 restaurants. The company manages millions of orders yearly, with a culture of innovation and work/life harmony.
Manage disputes and chargebacks operations to drive cardholder satisfaction and operational excellence.
Oversee BPO vendor relationships, performance metrics, and scalable process improvements.
Analyze data, implement technology, and ensure regulatory compliance across Reg E and payment network rules.
Marqeta is a modern card issuing platform that enables companies to build customized payment solutions. They embrace a Flex First culture with remote work options and offer competitive benefits.
Lead the scaling of BVA operations, translating business priorities into scalable processes and workflows.
Drive operational excellence through performance metrics, quality assurance, and data-driven improvements.
Partner with AI Engineering to automate workflows and improve customer experience.
Prompt Therapy Solutions is a therapy services company that focuses on operational excellence and AI-driven automation. They value a remote/hybrid work environment and offer a supportive culture with potential equity and wellness benefits.