Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
Develop a high-performing team through coaching, accountability, and continuous improvement.
Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.
HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.
Define and execute the customer care and support strategy, operating model, and organizational structure across multiple products.
Lead a large support organization, balancing service quality, efficiency, scalability, and customer satisfaction.
Drive AI-driven transformation and cross-functional partnership to improve customer experiences.
The partner company is a rapidly growing consumer technology firm focused on delivering exceptional customer experiences. It values innovation, collaboration, and operational excellence, with a culture that emphasizes customer advocacy and AI-driven transformation.
Own end-to-end performance of your division, driving first response time, first contact resolution, and backlog health.
Coach and develop Managers into a strong, independent second line of leadership.
Serve as the operational partner for Quality, Automation, and WFM teams, ensuring new tools and programs work for frontline agents.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting close to 20 million active users. They focus on trust, safety, and market accessibility while scaling and diversifying their portfolio.
Lead the vision and strategy for global customer support operations.
Drive data-informed improvements to enhance customer satisfaction and team efficiency.
Partner cross-functionally with Product, Engineering, and Customer Success to champion the customer voice.
Calendly is a scheduling platform that helps millions of people automate their meeting scheduling. We are a growing technology company with a collaborative culture focused on product growth and customer success.
Build and run customer support for enterprise partnerships, handling compliance-driven flows with precision and fast resolution.
Be hands-on from day one: resolve tickets, refine knowledge base, and scale through internal hires or BPO partners.
Report to Head of Product, ensuring customer voice shapes product improvements and operational processes.
Bastion builds regulated financial infrastructure for modern businesses, offering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. The company is a fast-paced startup with a compliance-first culture, seeking a hands-on leader to build and run customer support operations.
Own and optimize the operational foundation for post-sale customer experience, including systems, processes, reporting, and governance.
Partner cross-functionally with Account Management, Revenue Operations, Finance, and Product to translate strategy into execution.
Build scalable processes, maintain data quality, and implement automation to improve customer retention and growth.
Stacker is revolutionizing the traditional newswire business model by connecting brand newsrooms and publishers through a platform that helps over 100 content contributors extend their reach. As a bootstrapped, fast-growing remote-first company, we value ownership, integrity, and collaboration, fostering an inclusive culture with unlimited vacation, equity, and full health coverage.
Lead and coach the Customer Success and Support team to drive customer success and expansion.
Manage technical evaluations, onboarding, and escalations to ensure customers get value from Tinybird.
Improve customer health processes and collaborate with Sales, Product, and Engineering to influence the roadmap.
Tinybird helps developers and data teams build real-time data products faster using SQL and APIs. They are a growing company used by developers worldwide and are expanding their team.
Serve as a product expert to resolve customer concerns and provide tailored recommendations.
Own daily operational tasks including account configuration and program policy updates.
Identify and implement process improvements for maximum efficiency and quality.
Forma provides flexible benefits software that allows employees to choose how to spend their benefit allowances. The company has helped hundreds of notable companies and is recognized as a Great Place to Work.
Lead daily operations of the customer support team during U.S. business hours, ensuring service excellence and performance metrics.
Coach and mentor support agents to improve independence, problem-solving, and customer communication skills.
Analyze operational data and provide insights to leadership for process improvements and scalability.
This partner company operates in the digital healthcare sector, delivering innovative solutions. It has a global, distributed team with a culture of ownership, collaboration, and continuous learning.
Set the strategy and operating model for customer support across all product lines, translating it into staffing and structure.
Build the operating model for AI and human agent collaboration to shift focus from low-value tickets to impactful interactions.
Partner with cross-functional teams to drive customer-facing policies, SLAs, and represent the customer in executive forums.
Babylist is the leading platform for expecting and new families, serving over 10 million shoppers annually. The company is a remote-first, AI-forward tech organization with 100+ team members in the support org and $750M in revenue, fostering a culture of focus and intention.
Lead a growing team of Customer Experience Associates across multiple support channels, ensuring fast, high-quality, and consistent support.
Build operating rhythms, workflows, staffing practices, and coaching programs to scale a multi-channel support environment.
Use data to manage performance, identify customer pain points, and partner cross-functionally to drive improvements.
Benepass provides a customizable fintech platform for companies to administer employee benefits. The company has raised approximately $75 million in equity capital and is backed by leading investors, fostering an inclusive, remote-first culture.
Lead and develop a high-performing Customer Success team, creating a culture of accountability and continuous improvement.
Own the Customer Success operating model, customer lifecycle, and engagement framework to ensure customers realise measurable value.
Champion the Voice of the Customer, ensuring customer insight informs product development, service improvements, and business strategy.
Aveni is redefining how financial institutions use AI, building production-ready agentic systems that replace fragmented processes with intelligent, end-to-end workflows. The company has been recognised as Fintech of the Year for two consecutive years, is backed by leading investors, and is scaling quickly with a remote-first, inclusive culture.
Lead and coach Customer Success, Implementation, and CS Operations teams to achieve exceptional customer outcomes.
Drive customer adoption, retention, and value realization through scalable processes and data-driven strategies.
Collaborate cross-functionally with Sales, Product, Engineering, and Operations to shape customer-focused initiatives.
They are a growing SaaS company focused on delivering exceptional customer outcomes through strategic leadership and operational excellence. They foster an inclusive, collaborative culture with a high-growth environment and trust-based flexibility.
Deliver operational excellence through product thinking, working with product managers, engineers and designers.
Share customer feedback and pain points with the Product Team to help shape what we build next.
Own key performance and risk indicators to improve customer experience and operational performance.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and more. They have a growing team and a culture focused on solving problems and changing lives through great customer service.
Own the relationship for one to two BPO partners against DoorDash's full Customer Experience performance matrix.
Run performance-management mechanism end-to-end and produce Weekly and Monthly Business Reviews for Director read.
Proactively diagnose and remediate performance issues, and partner with cross-functional teams to unblock partner performance.
DoorDash is a technology and logistics company that enables door-to-door delivery, aiming to empower local economies and go from a food delivery platform to one that delivers any goods. The company is growing rapidly and changing constantly, offering team members opportunities to share unique perspectives, solve challenges, and own their careers.
Lead a high-performing team responsible for scheduling, patient communications, and call center operations.
Develop scalable workflows and monitor operational KPIs to ensure operational excellence.
Partner cross-functionally with clinical, product, and operations teams to improve patient experience and drive continuous improvement.
Heartbeat Health is revolutionizing cardiovascular care delivery with a remote-first, high-autonomy team. They are a small, lean, and mission-driven company focused on improving patient experience through operational excellence.
Lead a high-volume customer operations team, ensuring service levels, quality standards, and satisfaction goals are met.
Hire, mentor, and develop supervisors and frontline staff, overseeing BPO partnerships for team performance.
Drive process improvements using operational data, partnering with cross-functional teams to enhance customer experience.
Fresno Summit Advisors partners with a rapidly growing healthcare technology company that simplifies financial and administrative experiences for healthcare organizations and consumers. The company is scaling nationally, fostering a culture of accountability, collaboration, and continuous improvement.
Own the tech stack and teams that run operations at Brightwheel.
Lead and redesign technical systems architecture and admin teams for an AI-first world.
Drive AI-native transformation across functions, with hands-on build where appropriate.
Brightwheel is an early education platform trusted by millions of educators and families. It is a three-time Cloud 100 company backed by top investors, with a distributed team across the US and internationally.
Build a clear, visible, and effective system for intake, prioritization, and sequencing with proactive reporting.
Translate stakeholder needs into tool assessment, selection, implementation, and ongoing optimization.
Drive adoption and optimization of the CX tech stack to align with critical workflows across teams.
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic operations and strengthen client relationships. The company values a structured hiring process and uses AI tools to support recruitment, focusing on fair and efficient candidate evaluation.