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About the Role:
- Lead a customer operations team in a high-volume healthcare services environment.
- Ensure service levels, quality standards, and customer satisfaction goals are consistently achieved.
- Monitor operational performance and proactively address capacity, workflow, and service challenges.
What You'll Do:
- Manage day-to-day performance of a customer operations team supporting healthcare services.
- Hire, mentor, and develop supervisors and frontline team members, overseeing a BPO.
- Drive operational excellence by identifying process inefficiencies and implementing scalable improvements.
What We're Looking For:
- 7+ years in customer operations, healthcare, or contact center leadership.
- 3+ years leading a BPO team or high-performing customer-facing teams.
- Experience with CRM platforms like Salesforce or Zendesk.
Fresno Summit Advisors
Fresno Summit Advisors partners with a rapidly growing healthcare technology company that simplifies financial and administrative experiences for healthcare organizations and consumers. The company is scaling nationally, fostering a culture of accountability, collaboration, and continuous improvement.