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Accountabilities:
- Own the overall customer support strategy, ensuring the organization delivers efficient, scalable, and customer-focused experiences.
- Define and execute the customer care and support strategy, operating model, and organizational structure across multiple products.
- Lead and develop a large support organization composed of internal teams and external partners.
Requirements:
- Proven experience leading customer support or customer care organizations at the VP level within a technology-driven, consumer-focused company.
- Strong leadership experience managing managers and developing high-performing leadership teams.
- Deep understanding of modern support technologies, automation, AI capabilities, and emerging trends.
Benefits:
- Competitive compensation package including base salary, annual bonus, and equity.
- Company-paid medical, dental, and vision insurance, retirement savings plan with matching.
- Generous paid time off, parental leave, and remote work stipend.
Unknown
The partner company is a rapidly growing consumer technology firm focused on delivering exceptional customer experiences. It values innovation, collaboration, and operational excellence, with a culture that emphasizes customer advocacy and AI-driven transformation.