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About the Role:
- Lead the strategy, operations, and evolution of Customer Operations as we build innovative food and health experiences.
- Report to the COO and serve as a senior functional leader influencing company strategy.
What You’ll Own:
- Customer Operations strategy, including operating model, automation, tooling, and metrics.
- Operational readiness for new product launches, Tier 1/2 support, and incident management.
- Voice of Customer capability and external operational partnerships.
What You Bring:
- Significant experience leading Customer Operations or similar functions in a fast-moving tech environment.
- Proven ability to influence cross-functionally and build trusted partner relationships.
- Leadership experience coaching high-performing teams and balancing empathy with accountability.
Why This Role:
- Shape a Customer Operations function that goes beyond support to drive product insights and operational excellence.
- Work 100% remotely with a global, flexible team and influence how a major tech company approaches customer support.
Whisk
Whisk pioneers the future of everyday care and health by connecting food, health, and home across the Samsung ecosystem. They are a remote-first team of more than 100 people in over 30 countries, united by a commitment to innovation and impact.