Partner with C-level executives to define enterprise-wide CX transformation strategies using LivePerson's Conversational Growth Path Maturity Model.
Lead the Customer Strategy Center of Excellence, overseeing Data Analytics and Conversational Design teams to deliver insight-driven recommendations.
Drive adoption of conversational AI, develop multi-year roadmaps, and present strategic recommendations to executive stakeholders.
LivePerson is a leader in enterprise conversational AI and digital transformation, powering nearly a billion conversational interactions monthly. Recognized as the #1 Most Innovative AI Company by Fast Company, they foster a culture of innovation and inclusivity.
Own Customer Experience Operations and Partner Operations, providing hands-on support for Sales Operations.
Design scalable systems and build analyses to surface churn risk, expansion opportunity, and services margin.
Leverage AI tools to accelerate systems design, administration, and analytical tool-building.
Ketch provides a data permissioning platform that helps brands collect, control, and activate permissioned, privacy-safe data. The company is growing rapidly and values passion, growth, grit, collaboration, and integrity.
Lead frontline CX team strategy and execution across channels, shaping expansion into chat and phone.
Use hands-on data analysis to drive operational improvements and influence cross-functional decisions.
Develop managers into effective leaders and build a customer-centric team culture during growth.
Spring Health is a global mental health company eliminating barriers to mental health with an AI-native platform for personalized support. Alma, a Spring Health Company, simplifies access to affordable mental health care for therapists and clients, with over 20,000 therapists in their network and $220.5M in funding, named to Inc's Best Workplaces in 2022 and 2023.
Lead the CX Strategy team to shape the strategic direction of the post-sales organization, improving retention, expansion, adoption, and long-term customer value.
Own annual planning, coverage and segmentation decisions, headcount proposals, and executive reviews across Customer Success, Renewals, and Professional Services.
Drive high-priority cross-functional initiatives, developing business models, KPI frameworks, and strategic partnerships with Product, Sales, Finance, and Data teams.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and more than 50% of the Fortune 100 trusting GitLab, the company embraces AI as a core productivity multiplier and fosters a high-performance culture driven by values and continuous knowledge exchange.
Own and optimize the operational foundation for post-sale customer experience, including systems, processes, reporting, and governance.
Partner cross-functionally with Account Management, Revenue Operations, Finance, and Product to translate strategy into execution.
Build scalable processes, maintain data quality, and implement automation to improve customer retention and growth.
Stacker is revolutionizing the traditional newswire business model by connecting brand newsrooms and publishers through a platform that helps over 100 content contributors extend their reach. As a bootstrapped, fast-growing remote-first company, we value ownership, integrity, and collaboration, fostering an inclusive culture with unlimited vacation, equity, and full health coverage.
Lead a growing team of Customer Experience Associates across multiple support channels, ensuring fast, high-quality, and consistent support.
Build operating rhythms, workflows, staffing practices, and coaching programs to scale a multi-channel support environment.
Use data to manage performance, identify customer pain points, and partner cross-functionally to drive improvements.
Benepass provides a customizable fintech platform for companies to administer employee benefits. The company has raised approximately $75 million in equity capital and is backed by leading investors, fostering an inclusive, remote-first culture.
Design and implement omnichannel customer experience strategies using AI-powered workflows to automate research synthesis and journey analysis.
Lead cross-functional initiatives to align CX initiatives with business objectives and drive measurable growth.
Apply advanced research methods, journey mapping, and predictive analytics to create detailed personas and actionable insights.
ELEKS is a software development and product design company that helps businesses deliver innovative digital solutions. The company has a global team and focuses on building high-quality, scalable products with a collaborative culture.
Own the performance of customer-facing AI experiences across Ashley Digital's brands, combining customer insights, conversation design, analytics, and knowledge management.
Design, test, and continuously improve conversational experiences through prompts, response logic, and system instructions to ensure natural, helpful interactions.
Analyze AI performance using KPIs like CSAT, resolution time, and conversion to identify optimization opportunities and drive measurable business results.
Ashley Digital is the e-commerce engine behind Ashley Furniture, driving online retail for home furnishings across all platforms. They are a fast-moving, highly collaborative team with a remote-first culture, combining the energy of a tech company with the stability of an industry leader.
Lead end-to-end customer experience for Women’s Health & Rare Disease, ensuring timely sample processing and customer success.
Set vision for CX excellence, own SLAs, KPIs, and NPS targets, and serve as escalation point for complex issues.
Partner with cross-functional leadership to drive systemic improvements and champion customer success as a strategic function.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The company consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Execute essential system enhancements and resolve process issues that directly support customer experience teams.
Proactively address access needs and implement minor yet impactful changes to keep operations running smoothly.
Leverage AI tools to inform troubleshooting strategies and optimize system configurations.
Sitetracker provides a platform for managing infrastructure deployments. The company focuses on operational excellence and customer experience, with a collaborative and growth-oriented culture.
Provides best practice guidance to optimize customer business processes and maximize NiCE solution potential.
Designs change strategy across people, process, and technology.
Serves as lead consultant, creating and owning business cases for multi-tiered customer offerings.
NICE Ltd. provides software products that enable businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is an innovation powerhouse recognized as a market leader in its domains.
Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
Develop a high-performing team through coaching, accountability, and continuous improvement.
Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.
HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.
Lead a team of business consultants to drive customer transformation and achieve measurable ROI from NICE solutions.
Ensure effective adoption of analytics, AI, and quality tools to optimize contact center performance.
Oversee consulting delivery excellence, including revenue, margins, and customer satisfaction.
NICE provides cloud-based software for customer experience, financial crime, and public safety. With over 8,500 employees in 30+ countries, NICE is an innovation powerhouse known for AI and digital solutions.
Lead enterprise PX data lifecycle including collection, analysis, and reporting for CMS HCAHPS compliance.
Design and implement predictive analytics to identify patient dissatisfaction trends and improvement areas.
Manage survey vendor platforms, dashboards, and data governance to ensure accurate reporting.
Emerus is a leader in small-format hospitals, partnering with health systems to provide care in neighborhoods. The company fosters a diverse and inclusive work environment focused on teamwork and equity.
Provide customer support through Slack, email, and virtual meetings with a solutions-focused approach.
Manage and maintain the Nurture Library to ensure resources are organized and up-to-date.
Monitor performance data to deliver insights and recommend process improvements.
Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. Pushpay has 550 teammates supporting over 10,000 customers and has processed over $15 billion in charitable giving, growing rapidly.
Lead and coach the Customer Success and Support team to drive customer success and expansion.
Manage technical evaluations, onboarding, and escalations to ensure customers get value from Tinybird.
Improve customer health processes and collaborate with Sales, Product, and Engineering to influence the roadmap.
Tinybird helps developers and data teams build real-time data products faster using SQL and APIs. They are a growing company used by developers worldwide and are expanding their team.
Own and optimize the internal systems ecosystem, ensuring tools are integrated and driving business value.
Evaluate how tools work across departments, eliminate redundancies, and improve workflows.
Drive tool adoption, system integrations, and embed AI capabilities into daily operations.
Censys provides real-time Internet intelligence and actionable threat insights to global governments and over 50% of the Fortune 500. They are a mid-stage company with a culture focused on innovation and diversity.
Lead and mentor a team of Customer Success Managers, establishing goals and success metrics to improve customer retention and expansion.
Act as a trusted escalation point for key customer relationships and partner with Sales, Product, and Engineering teams.
Design and refine customer success playbooks, workflows, and reporting systems to improve scalability and consistency.
The partner company is an organization focused on helping customers maximize the value of innovative data and technology solutions. It operates as a fully distributed remote team with a collaborative, inclusive culture emphasizing learning, mentorship, and career growth.
Drive adoption as a trusted strategic advisor, owning relationships with customer accounts and designing adoption programs.
Own the day-to-day customer experience, including check-ins, reporting, and QBRs.
Build and systematize the CS function using AI tools and no-code platforms to automate workflows.
Pinnacle offers Pascal, an AI-powered coaching platform that sits inside the flow of work. They are an early-stage, rapidly growing company focused on driving behavior change at scale.