Partner with C-level executives to define enterprise-wide CX transformation strategies using LivePerson's Conversational Growth Path Maturity Model.
Lead the Customer Strategy Center of Excellence, overseeing Data Analytics and Conversational Design teams to deliver insight-driven recommendations.
Drive adoption of conversational AI, develop multi-year roadmaps, and present strategic recommendations to executive stakeholders.
LivePerson is a leader in enterprise conversational AI and digital transformation, powering nearly a billion conversational interactions monthly. Recognized as the #1 Most Innovative AI Company by Fast Company, they foster a culture of innovation and inclusivity.
Lead the design of end-to-end post-purchase experiences including order tracking, delivery, returns, and support.
Shape AI-augmented customer service solutions through intuitive interactions across conversational interfaces.
Collaborate with cross-functional teams to deliver consistent customer experiences across complex systems.
A remote-first product organization that designs post-purchase customer experiences. They foster an inclusive, feedback-driven culture with a focus on innovation and continuous learning.
Build a clear, visible, and effective system for intake, prioritization, and sequencing with proactive reporting.
Translate stakeholder needs into tool assessment, selection, implementation, and ongoing optimization.
Drive adoption and optimization of the CX tech stack to align with critical workflows across teams.
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic operations and strengthen client relationships. The company values a structured hiring process and uses AI tools to support recruitment, focusing on fair and efficient candidate evaluation.
Own the performance of customer-facing AI experiences across Ashley Digital's brands, combining customer insights, conversation design, analytics, and knowledge management.
Design, test, and continuously improve conversational experiences through prompts, response logic, and system instructions to ensure natural, helpful interactions.
Analyze AI performance using KPIs like CSAT, resolution time, and conversion to identify optimization opportunities and drive measurable business results.
Ashley Digital is the e-commerce engine behind Ashley Furniture, driving online retail for home furnishings across all platforms. They are a fast-moving, highly collaborative team with a remote-first culture, combining the energy of a tech company with the stability of an industry leader.
Lead the Experience Design practice, building a differentiated consulting capability that connects human-centered insight with business strategy.
Advise senior executives on experience-led transformation, shaping complex opportunities across strategy, design, and technology delivery.
Drive commercial growth by shaping strategic pursuits, converting advisory engagements into implementation opportunities, and building trusted client relationships.
3Cloud is a technology consulting firm that helps clients design and implement digital experiences. They foster a culture of experimentation, collaboration, and direct feedback, with a focus on growth and collective success.
Lead experience design across consumer-facing products, creating personalized journeys that align with customer needs.
Own end-to-end experience design strategies across multiple surfaces and interaction models, including AI-powered interfaces.
Develop experience frameworks for key customer journeys such as onboarding, repeat usage, and subscription adoption.
Our partner is a digital grocery platform that serves millions of users through innovative customer-centered design. They have a collaborative culture with multidisciplinary teams and a focus on experimentation and creativity.
Design and implement AI-driven workflows across finance, operations, scheduling, and data management.
Audit existing processes to identify automation opportunities and optimize operational efficiency.
Train cross-functional teams on AI tools and ensure seamless integration with existing systems.
Scale Army Careers is a talent acquisition firm specializing in placing professionals for remote roles. They focus on matching skilled candidates with U.S.-based clients, emphasizing efficiency and cultural fit.
Drive adoption as a trusted strategic advisor, owning relationships with customer accounts and designing adoption programs.
Own the day-to-day customer experience, including check-ins, reporting, and QBRs.
Build and systematize the CS function using AI tools and no-code platforms to automate workflows.
Pinnacle offers Pascal, an AI-powered coaching platform that sits inside the flow of work. They are an early-stage, rapidly growing company focused on driving behavior change at scale.
Own the roadmap and execution for customer workflow products, driving AI-native development and cross-functional collaboration.
Define product requirements and success metrics while conducting continuous customer research to validate decisions.
Partner with engineering and analytics teams on technical decisions, scalability, and integration strategies.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through objective skill-based reviews. It is a growing technology company focused on transforming employment access, with a culture emphasizing curiosity, ownership, and collaboration.
Lead initiatives that transform customer journeys using data, innovation, and AI-driven solutions.
Manage CX programs from concept through implementation, collaborating with cross-functional teams.
Drive customer-first culture by analyzing feedback, metrics, and implementing scalable practices.
Our partner company is a technology-driven organization that specializes in customer experience and AI solutions. It values innovation, collaboration, and continuous improvement, with a global presence.
Design and implement AI-powered workflows that eliminate repetitive manual tasks and improve operational efficiency across departments.
Integrate business platforms and build automations that synchronize data across marketing, sales, operations, and customer management systems.
Evaluate and deploy AI tools using modern language models and automation platforms, continuously optimizing processes for measurable business impact.
Our client is a fast-growing home services company committed to operational excellence and innovation, leveraging technology to streamline customer acquisition, sales, and service delivery. As the company continues to grow, they seek an AI Implementation Specialist to build scalable AI-powered systems and drive operational efficiency across the business.
Act as an advocate for a portfolio of customers, ensuring they achieve business outcomes and maximize value from ServiceNow products.
Leverage Success Plays and guide customers on best practices, innovations, and technical health to foster adoption and usage.
Oversee escalated client issues and collaborate with internal teams to ensure quick resolution and customer satisfaction.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together, with tens of thousands of employees globally.
Support the design and creation of the global Customer Success function, focusing on insights, productivity, and best practices.
Independently lead data analytics and modeling with a focus on retention and growth, using tools like SQL, Superset, and Python.
Act as a Technical Project Manager for strategic initiatives, coordinating stakeholders and scaling results across markets.
Docplanner Group is on a mission to help people live longer, healthier lives as the world's largest healthcare platform, connecting 24 million patients with 280k doctors across 13 countries. With over 3,000 employees, they operate in a fast, flexible, and hands-on culture that values real impact and long-term growth.