Head of Customer Experience
Remote regions
GlobalBenefits
7w PTO
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Role Overview:
- Creating and delivering the global Customer Experience strategy.
- Leading and developing a team of Customer Experience Managers across regions.
- Driving the shift from reactive support to proactive customer enablement.
What Success Looks Like:
- Strengthen engagement and performance across the global team.
- Improve service responsiveness, consistency and customer satisfaction.
- Embed a robust Voice of Customer programme.
Qualifications:
- Experience leading Customer Experience functions at scale.
- Track record of leading transformation and driving change.
- Strong commercial acumen and customer outcome focus.
Insights
Insights is a Learning and Development company focused on self-awareness. The company is a global team with a culture of inclusion and wellbeing.