Lead large-scale transformation initiatives at the intersection of customer experience and AI.
Translate strategic AI ambitions into actionable programs and measurable outcomes.
Drive organizational change enablement and adoption of AI-first capabilities.
The partner company focuses on customer experience and AI transformation programs. It fosters a collaborative and inclusive culture with flexible work options and opportunities for professional growth.
Lead end-to-end implementation lifecycle for multiple client projects.
Manage project schedules, budgets, risks, and stakeholder communication.
Design and deliver integration solutions between enterprise systems and digital platforms.
This company specializes in technology implementations that transform how organizations deliver learning experiences. It is a partner company with a collaborative culture focused on scalable digital solutions, though specific size details are not provided.
Design and scale digital customer success programs to improve onboarding, adoption, and retention.
Own the customer lifecycle and develop automated customer journeys using AI and analytics.
Collaborate with cross-functional teams to create self-service resources and in-app guidance.
The company is a growing technology organization focused on customer success solutions. They offer a collaborative and innovative work environment with a focus on learning and professional development.
Design and own the full digital customer journey for the SMB segment, from onboarding through renewal, using automated touchpoints and health-based interventions.
Build and manage lifecycle campaigns that drive product adoption using behavioral and health score signals, and leverage AI tools to automate outreach.
Instrument metrics, track program performance, and work cross-functionally with Product, Marketing, and Implementation to align strategy.
Karbon is the global leader in AI-powered practice management software for accounting firms. The company is well-funded, ranked #1 on G2, and has a people-first culture recognized with Great Place To Work® certification and on Fortune's Best Small Workplaces™ List.
Define and execute product vision for customer-facing web platforms, driving AI-first innovation.
Lead cross-functional teams to deliver scalable solutions that improve user acquisition and engagement.
Leverage analytics and experimentation to guide product strategy and achieve measurable business impact.
The company develops AI-driven web platforms to transform user experiences. They operate with a remote team, emphasizing collaboration, innovation, and product-led growth.
Lead complex software implementation projects from planning through completion, ensuring on-time delivery and client satisfaction.
Manage cross-functional teams and coordinate resources, timelines, and client communication to achieve successful outcomes.
Proactively identify risks, resolve issues, and drive continuous improvement across project delivery processes.
This company is a technology services partner that delivers mission-critical software solutions to clients across industries. They operate as a distributed team with a focus on project excellence and client satisfaction.
Lead the design and execution of strategic global partner programs, acting as a key link between business strategy and operational delivery.
Manage a diverse portfolio of initiatives, collaborating with cross-functional stakeholders to improve partner experiences and business outcomes.
Apply structured project management practices to ensure timelines, milestones, and deliverables are successfully achieved.
Jobgether provides an AI-powered job matching platform to help candidates connect with hiring companies. We focus on ensuring applications are reviewed efficiently and fairly, fostering a global technology environment.
Define and execute the customer care and support strategy, operating model, and organizational structure across multiple products.
Lead a large support organization, balancing service quality, efficiency, scalability, and customer satisfaction.
Drive AI-driven transformation and cross-functional partnership to improve customer experiences.
The partner company is a rapidly growing consumer technology firm focused on delivering exceptional customer experiences. It values innovation, collaboration, and operational excellence, with a culture that emphasizes customer advocacy and AI-driven transformation.
Design and implement omnichannel customer experience strategies using AI-powered workflows to automate research synthesis and journey analysis.
Lead cross-functional initiatives to align CX initiatives with business objectives and drive measurable growth.
Apply advanced research methods, journey mapping, and predictive analytics to create detailed personas and actionable insights.
ELEKS is a software development and product design company that helps businesses deliver innovative digital solutions. The company has a global team and focuses on building high-quality, scalable products with a collaborative culture.
Own and continuously improve the customer experience quality framework across support interactions.
Analyze customer feedback and operational data to identify root causes and improvement opportunities.
Collaborate cross-functionally with Product, Operations, and Training teams to translate insights into improvements.
It is a fast-scaling digital marketplace serving millions of users worldwide. The work environment is highly collaborative, international, and performance-driven with a focus on continuous improvement.
Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
Develop scalable processes and collaborate cross-functionally to improve customer outcomes.
Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.
Provides best practice guidance to optimize customer business processes and maximize NiCE solution potential.
Designs change strategy across people, process, and technology.
Serves as lead consultant, creating and owning business cases for multi-tiered customer offerings.
NICE Ltd. provides software products that enable businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is an innovation powerhouse recognized as a market leader in its domains.
Partner with C-level executives to define enterprise-wide CX transformation strategies using LivePerson's Conversational Growth Path Maturity Model.
Lead the Customer Strategy Center of Excellence, overseeing Data Analytics and Conversational Design teams to deliver insight-driven recommendations.
Drive adoption of conversational AI, develop multi-year roadmaps, and present strategic recommendations to executive stakeholders.
LivePerson is a leader in enterprise conversational AI and digital transformation, powering nearly a billion conversational interactions monthly. Recognized as the #1 Most Innovative AI Company by Fast Company, they foster a culture of innovation and inclusivity.
Create and drive execution of detailed projects in collaboration with customer stakeholders.
Own communication with clients to provide recommendations and manage expectations.
Identify needs of technology executives and prepare reports to inform decision-making.
DX, a subsidiary of Atlassian, helps engineering leaders build high-performing teams through data-driven insights on developer productivity. As a fast-growing SaaS company, DX has tripled its annual recurring revenue and recently joined Atlassian to expand its reach and resources.
Orchestrate branch-by-branch rollouts, manage KPIs, and keep deployments on track.
Build deep relationships with customer stakeholders and map use cases before and during deployment.
Become the product expert, run demos, and feed field insights back to product and engineering.
Airwave provides AI-powered smart glasses for industrial field-service technicians, helping them work more efficiently. The company is a fast-growing startup with a culture of ownership, deep customer focus, and continuous improvement.
Lead a growing team of Customer Experience Associates across multiple support channels, ensuring fast, high-quality, and consistent support.
Build operating rhythms, workflows, staffing practices, and coaching programs to scale a multi-channel support environment.
Use data to manage performance, identify customer pain points, and partner cross-functionally to drive improvements.
Benepass provides a customizable fintech platform for companies to administer employee benefits. The company has raised approximately $75 million in equity capital and is backed by leading investors, fostering an inclusive, remote-first culture.
Lead end-to-end design projects from research to delivery, including prototyping and validation.
Conduct usability studies and translate research findings into actionable product improvements.
Collaborate with cross-functional teams to drive user-centered solutions and shape product strategy.
Our partner is a technology company that creates meaningful digital experiences for developers and technical users. The company values autonomy, trust, and impact, and fosters an inclusive culture with opportunities for continuous learning.
Build and own post-sales programs, including onboarding frameworks, service standards, escalation processes, and customer experience playbooks.
Develop and manage a Voice of Customer strategy by analyzing feedback, satisfaction metrics, and retention signals.
Create scalable customer enablement initiatives, including educational resources and self-service materials.
Our partner company is a fast-growing technology environment seeking a strategic customer-focused leader. They offer a competitive compensation package with equity opportunities and a strong work-life balance culture.