Lead Client Services Project Manager, CX

Unknown

Remote regions

Canada

Benefits

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Role Overview:

  • You will oversee complex customer projects from initiation to completion, ensuring successful implementations and measurable business outcomes.
  • You will act as a trusted advisor for strategic customers while driving project execution and revenue delivery.
  • This role requires strong leadership skills to coordinate cross-functional teams and manage stakeholder expectations.

Key Responsibilities:

  • Lead the full lifecycle management of customer projects, including planning, execution, delivery, and closure.
  • Own project scope, timelines, budgets, quality standards, and resource planning.
  • Establish project governance structures, including steering meetings and reporting processes.

Requirements:

  • Proven experience managing client services, professional services, or technology implementation projects.
  • Strong understanding of project management methodologies with PMP certification preferred.
  • Excellent communication, negotiation, and stakeholder management skills.

Benefits:

  • Competitive compensation package aligned with experience and market standards.
  • Opportunity to work remotely from Canada.
  • Chance to lead high-impact customer projects within a global technology environment.
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