Lead Client Services Project Manager, CX

Responsibilities:

• Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast.
• Manage end-to-end delivery of customer projects, including scope, time, cost, quality, and risk management.
• Act as a single point of contact and trusted advisor for assigned customers, building effective stakeholder relationships.

Qualifications:

• Strong knowledge of client service and experience in an IT Professional Services organization preferred.
• Experience in PMI Standards and approach; PMP certification preferred but not required.
• Excellent communication and presentation skills, with ability to lead geographically diverse teams.

Personal Leadership:

• Collaborate with team members to achieve results and manage in complex matrix environments.
• Effectively communicate complex technical subject matter in a clear and concise fashion.
• Self-motivated, proactive, results-oriented professional with a focus on customer satisfaction.