New Lead Client Services Project Manager, CX

Role Overview:

• Lead the end‑to‑end delivery of complex, customer‑facing AI and software projects.
• Act as the primary client partner, providing strategic direction and ensuring alignment with scope, timelines, and expectations.
• Work closely with technical, product, and AI/GenAI stakeholders to drive roadmap alignment and go‑to‑market readiness.

Key Responsibilities:

• Manage project plans, schedules, RAID logs, and all core project documentation.
• Drive ownership and accountability, manage escalations with professionalism and urgency.
• Mentor project managers and help advance best practices across the PMO.

Qualifications:

• 8+ years of project management experience leading complex, customer‑facing software delivery projects.
• Proven success using Agile, Waterfall, and hybrid methodologies; strong analytical skills and risk management track record.
• PMP certification required; advanced proficiency in MS Project, Salesforce, Rocketlane, and Power BI.

What We Offer:

• Join an ever‑growing, market‑disrupting global company with a fast‑paced, collaborative environment.
• Endless internal career opportunities across multiple roles, disciplines, and locations.
• A chance to work with the best of the best, constantly raising the bar in innovation and execution.