Source Job

US

  • Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast.
  • Manage end-to-end delivery of customer projects, including scope, time, cost, quality, and risk management.
  • Act as a single point of contact and trusted advisor for assigned customers, building effective stakeholder relationships.

Project Management Stakeholder Management Risk Management Customer Service Business Development

20 jobs similar to Lead Client Services Project Manager, CX

Jobs ranked by similarity.

US

  • Manage high‑visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations.
  • Provide clear, consistent communication with executive leadership, drive ownership and accountability, and manage escalations with professionalism and urgency.
  • Mentor project managers and advance best practices across the PMO while navigating shifting priorities to meet evolving business and customer needs.

NICE software products help 25,000+ global businesses deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, we foster a fast‑paced, collaborative, and creative culture where innovation and growth are constant.

Europe

  • Act as the main client point of contact, building trusted partnerships and ensuring satisfaction with project outcomes
  • Lead end-to-end delivery of digital projects, ensuring scope, timeline, budget, and quality targets are met
  • Coordinate delivery across onshore and nearshore/offshore teams, managing dependencies and risks effectively

Bridgenext is a digital consulting services leader that helps clients innovate with intention by creating digital products, experiences, and solutions around real people needs. They offer a flexible and inclusive work culture with global consulting and delivery teams focused on digital product engineering, automation, data engineering, and infrastructure modernization.

$132,000–$163,000/yr
US

  • Own end-to-end client deployment execution from kickoff through go-live and post-launch transition.
  • Develop and lead integrated Deployment and Change Management plans aligned to client business needs.
  • Serve as the primary client-facing deployment owner during onboarding, building trusted relationships quickly.

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We combined with GfK in 2023 and operate in 100+ markets, covering more than 90% of the world’s population.

US Unlimited PTO

  • Own the full delivery lifecycle for a portfolio of concurrent cybersecurity engagements, managing scope, schedule, budget, and quality.
  • Develop and maintain project plans, milestones, RAID logs, and status reporting.
  • Serve as the primary delivery point of contact for assigned clients, managing expectations and communication cadence.

Apollo Information Systems is a cybersecurity services company delivering comprehensive security and compliance programs to organizations. They have a collaborative, mission-driven culture with a focus on integrity and ethics, backed by Series A funding.

$137,700–$241,000/yr
North America

  • Manage end-to-end delivery of projects, ensuring on-time and on-budget results using ServiceNow's NowCreate methodology.
  • Lead the delivery team, collaborate with partners, and handle governance, risk, and financials.
  • Serve as the single point of contact for customer collaboration and mentor team members to achieve engagement goals.

ServiceNow is an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. With a focus on AI-native culture, the company fosters an environment where technology and talent are unstoppable together.

$40–$60/hr
US

  • Support the Engagement Manager in planning and executing customer onboarding and implementation projects.
  • Own project timelines, task boards, and status reporting across multiple concurrent engagements.
  • Coordinate between internal teams and external stakeholders to ensure smooth delivery.

Nanonets builds AI agents that automate complex business processes like accounts payable and order management. They are a fast-growing company that values accuracy and efficiency, serving global enterprises.

EMEA

  • Lead and manage successful delivery of engagements driving customer adoption of Google Cloud services.
  • Engage with diverse stakeholder groups, including executives, to gather requirements and scope engagements.
  • Utilize relationship management, leadership skills, and technical background to proactively mitigate risks and resolve issues.

Zencore is a fast-growing company founded by former Google Cloud leaders, architects, and engineers. They embed within customer teams to provide strategic guidance and execute cloud modernization projects in a collaborative style.

UK

  • Manage large HVDC projects across Ireland and UK, defining scope and managing budgets.
  • Coordinate with project teams and technical specialists to ensure project deliverables and compliance.
  • Monitor project financials, risks, and stakeholder relationships to drive successful project closure.

Hitachi Energy provides HVDC technology solutions for sustainable energy transfer. The company employs thousands and fosters a dynamic, collaborative culture focused on innovation.

Brazil

  • Lead end-to-end NetSuite ERP implementation projects for international clients, managing scope, timelines, risks, and deliverables.
  • Coordinate cross-functional teams of consultants, developers, and stakeholders across multiple time zones to ensure delivery excellence.
  • Act as the primary communication bridge between internal teams and clients, managing expectations and ensuring clear prioritization.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates in a global, fast-growing professional services environment with a focus on digital transformation and a trust-based culture.

UK

  • Lead end-to-end delivery of Professional Services projects, including planning, execution, governance, risk management, and closure.
  • Manage multiple concurrent customer engagements involving cybersecurity implementations, transformations, assessments, or optimisation services.
  • Build and maintain detailed project plans, status reporting, RAID logs, resource plans, and stakeholder communications.

Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. The company is an AI-forward enterprise that builds high-performing teams with a culture of execution centered on customer obsession and collaboration.

India Unlimited PTO

  • Identify friction across the customer journey and translate it into measurable CX programs.
  • Own end-to-end project management for enterprise customer deployments, driving onboarding and time-to-value.
  • Build and scale cross-functional programs with clear owners, metrics, and business impact.

Sprinto is an AI-native GRC platform that helps organizations manage risks, audits, vendor oversight, and continuous monitoring. With a team of 350+ employees and backing from top investors like Accel and Elevation, they serve 3,000+ customers across 75+ countries.

US 3w PTO

  • Lead large-scale IT service delivery and infrastructure projects from initiation through completion, managing scope, budget, and timelines.
  • Serve as primary point of contact for customers, stakeholders, vendors, and internal leadership, ensuring successful project delivery.
  • Mentor junior project managers and drive continuous improvement within the PMO.

We calm the confusion of IT by guiding the connection between people and technology. Our team is made stronger by diverse backgrounds and perspectives.

Europe

  • Lead end-to-end project delivery for new contracts, customer onboarding, and renewals, ensuring cross-functional alignment.
  • Own customer and group analytics, including performance dashboards and KPI reporting, to support data-driven decisions.
  • Drive pricing governance and implementation management to ensure seamless customer experiences and operational excellence.

Avantor is a leading global provider of mission-critical products and services to customers in biopharma, healthcare, education & government, and advanced technologies industries. With a global team of over 14,000 associates, we serve more than 225,000 customer locations in over 180 countries, fostering a diverse and inclusive culture.

$170,000–$185,000/yr
US

  • Lead, coach, and develop a team of Project Managers and Senior Project Managers for enterprise healthcare technology implementations.
  • Own delivery outcomes across your team’s portfolio, ensuring projects are delivered on time, within scope, and within budget.
  • Partner cross-functionally with Delivery, Customer Success, Product, Technology and Operations to align priorities and optimize team utilization.

HealthEdge is a healthcare technology company delivering enterprise software solutions for healthcare. It operates with a remote-first policy and fosters a culture of accountability, transparency, and customer-focused execution.

US

  • Own and drive the PMO for digital transformation projects, developing organizational standards and improving delivery capabilities.
  • Lead change management strategy across the organization, including stakeholder assessment and adoption measurement.
  • Manage cross-functional project teams and budgets to ensure timely delivery, adoption, and fiscal accountability.

Tides is a nonprofit and philanthropic organization advancing social justice by shifting power to communities of color and other historically marginalized groups. As a mid-sized organization, we collaborate with movement leaders, nonprofits, donors, and foundations, centering equity and justice in all we do.

$122,000–$196,600/yr
Global

  • Lead end-to-end delivery of customer implementation engagements, translating outcomes into a delivery plan and driving execution.
  • Align multi-party teams on goals, outcomes, and ways of working, ensuring shared accountability and focus.
  • Proactively identify and mitigate risks, own stakeholder communication, and drive scope change control to protect delivery commitments.

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex business processes. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda offers a fully remote, global culture and has been named a Great Place to Work and GP Bullhound's Top 100 Next Unicorn.

United States

  • Serve as a non-technical Program Manager driving execution, readiness, and validation for complex customer experience initiatives.
  • Own and manage integrated workback plans, UAT programs, and phased rollouts with cross-functional teams.
  • Coordinate readiness activities, stakeholder communication, and executive reporting to ensure successful program delivery.

Blueprint is a technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams. They are headquartered in Bellevue, Washington, with a strong presence across the U.S., and their team is bold, smart, agile, and fun.

US Unlimited PTO

  • Lead, coach, and develop a team of Professional Services Engineers and Technical Project Leads, driving accountability for delivery quality and customer satisfaction.
  • Oversee delivery execution across networking and security engagements, ensuring scope adherence, technical quality, and proactive risk management.
  • Partner with Sales, Presales, PMO, and Practice Leadership to improve project handoffs, staffing alignment, and delivery readiness.

Myriad360 is a technology services company specializing in enterprise networking, cybersecurity, and infrastructure solutions. Consistently listed among Inc & Crain's 'Best Places to Work', they foster an inclusive culture with accessible leadership and a focus on employee development.

US

  • Lead and manage customer-facing consulting projects with technical teams, handling status reporting and stakeholder communications.
  • Monitor project scope, budget, and schedule, while building strong client and subcontractor relationships.
  • Track key project indicators including revenue, profitability, margins, and risks to ensure successful delivery.

Mythics is an award-winning Oracle systems integrator, consulting firm, and managed services provider. Founded in 2000, the company is an elite Oracle platinum resale partner with a focus on deep Oracle technology knowledge and a corporate culture centered on Respect, Empathy, Excellence, and Fun.

$76,200–$95,250/yr
UK 5w PTO

  • Coordinate and manage PMO work streams across complex, high impact business projects, partnering with internal stakeholders to identify owners, dependencies, risks, and milestones.
  • Monitor progress across work streams, proactively flagging risks, protecting delivery timelines, and unblocking teams by clarifying ownership and escalating decisions.
  • Curate and maintain governance materials, including steering committee packs, progress updates, action logs, dashboards, and risk registers.

Midnite is a next-generation sports betting and gaming platform built for a new wave of players. Over 400,000 players have already made the move, and we're a high-performance team operating at pace, constantly iterating and driving ambitious ideas into real impact.