Similar Jobs
See allDirector, Programs & Change Enablement, CXAI Canada Operations
Partner Company
Canada
Program Management
Change Management
Data Analysis
Senior Director, Customer Experience Strategy
LivePerson
UK
Conversational AI
Data Analytics
Solutions Architect
NICE
US
Customer Engagement
Business Analysis
Consulting
Principal Business Consultant, AI
Partner Company
Canada
AI
Consulting
Digital Transformation
Customer Success Executive
ServiceNow
North America
Strategic Leadership
Customer Success
Business Transformation
How will you make an impact?
- Provides best practice guidance to optimize customer business processes and maximize NiCE solution potential.
- Designs change strategy across people, process, and technology.
- Serves as lead consultant, creating and owning business cases for multi-tiered offerings.
Key Responsibilities:
- Responsible for delivery of business improvement projects resulting in highly satisfied clients and measurable improvement.
- Discovers and creates business cases for product portfolio value.
- Leads consulting projects to drive process improvement and ensure business readiness.
Qualifications & Experience:
- 8+ years as a consultant in CX strategy, contact center transformation, or CCaaS.
- Proven success leading consulting engagements delivering measurable business value through CX/QM/Analytics solutions.
- Highly analytical and data-driven, with strong communication and presentation skills.
NICE
NICE Ltd. provides software products that enable businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is an innovation powerhouse recognized as a market leader in its domains.