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Technical Responsibilities:
- Provide technical configuration and best practice guidance for CXone Agent products.
- Assist customers to achieve desired business outcomes and ROI.
- Engage internal product management to prioritize customer requirements.
Project Responsibilities:
- Serve in a consultative capacity with the project team.
- Provide business analysis, user needs analysis, and systems design.
- Manage client relationships at executive and front-line management levels.
Business Responsibilities:
- Present a professional image and communicate effectively.
- Consult on NICE capabilities and solutions.
- Provide product leadership for internal and external forums.
NICE
We are NICE, a global software company providing AI-powered solutions for customer experience, financial crime, and public safety. With over 8,500 employees across 30+ countries, we are an innovation powerhouse that excels in AI, cloud, and digital.