Senior Technical Account Manager

Account Management:

• Serve as the primary contact for enterprise accounts, building relationships at all levels.
• Drive customer success by aligning product usage with business goals and ensuring ROI.
• Partner with Sales and Engineering to mitigate risks and ensure smooth implementations.

Technical Expertise:

• Demonstrate deep knowledge of CX products, contact center technologies, and telecommunications.
• Perform advanced triage and troubleshooting for complex customer issues.
• Contribute to product strategy by sharing customer insights with Product Management.

Leadership and Communication:

• Mentor peers and lead by example in handling escalations and complex situations.
• Conduct regular Service and Technology Reviews with stakeholders.
• Present professionally and build trust through clear, timely communication.