Technical Account Manager

Technical support & customer enablement:

• Act as the technical point of contact and customer champion for Trustonic solutions.
• Provide best-practice advice to help customers adopt and optimise products.
• Own technical issues from investigation through to resolution.

Customer growth & technical strategy:

• Build and maintain trusted technical relationships with key customer stakeholders.
• Understand customer requirements and future roadmaps to identify opportunities.
• Translate complex customer needs into actionable insights for product teams.

Account performance & customer outcomes:

• Partner with Commercial and Partnership teams to conduct regular customer reviews.
• Ensure customer satisfaction remains high and KPIs are achieved.
• Identify risks early and create corrective action plans to deliver successful outcomes.