Provide technical configuration and programming for NiCE products.
Manage customer expectations and coordinate inter-departmental activities.
Serve as a mentor and coach for junior staff.
NiCE provides software products for customer experiences, financial crime, and public safety. The company has over 8,500 employees across 30+ countries and is known for its ambitious and game-changing culture.
Provides best practice guidance to optimize customer business processes and maximize NiCE solution potential.
Designs change strategy across people, process, and technology.
Serves as lead consultant, creating and owning business cases for multi-tiered customer offerings.
NICE Ltd. provides software products that enable businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is an innovation powerhouse recognized as a market leader in its domains.
Provide L3 production support for NICE CXone contact center environments, ensuring platform stability and incident resolution.
Monitor platform health using Splunk, Zabbix, CloudWatch, or Datadog and perform root cause analysis.
Support ACD, IVR, call routing, agent desktop, digital channels, and cloud integrations while collaborating with cross-functional teams.
Miratech is a global IT services and consulting company helping visionaries change the world by supporting digital transformation for large enterprises. The company retains nearly 1000 full-time professionals, operates in 30+ countries, and has a Forbes Remote culture with over 99% project success since 1989.
Manage enterprise customer relationships as single point of contact, ensuring SLA compliance and driving ROI.
Troubleshoot complex technical issues and provide advanced support for contact center and telecommunications products.
Coordinate projects, conduct regular reviews, and present customized solutions to stakeholders.
NiCE software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NiCE is an innovation powerhouse in AI, cloud, and digital.
Lead deep dive architecture and design sessions focused on Amazon Connect and modern customer experience solutions.
Design and architect comprehensive customer experience solutions leveraging AWS services, with a focus on Amazon Connect and generative AI integration.
Contribute to blogs, white papers, webinars, and presentations that showcase Caylent's CX expertise.
Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). They are a fully remote global company with employees in Canada, the United States, and Latin America, celebrating culture and fostering technological curiosity.
Own enterprise customer relationships as the primary technical support partner for a portfolio of enterprise customers.
Solve complex technical problems across NICE CXone and related applications, including routing, telephony, and APIs.
Leverage AI-powered tools to accelerate investigations, gain customer insights, and drive proactive outcomes.
NICE develops software products used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, they are consistently recognized as an innovation powerhouse in AI, cloud, and digital.
Lead the full implementation lifecycle for Clariti's most complex customer deployments.
Translate complex customer requirements into practical, scalable configuration solutions.
Serve as the primary functional point of contact, building trust through deep product knowledge.
Clariti empowers governments to deliver exceptional citizen experiences. It is a high-growth SaaS organization that values continuous learning and customer focus.