As the Principal Technical Product Manager, you will define product features and enhancements based on customer feedback and business objectives, and collaborate with various teams to ensure effective execution of the product roadmap. Creating intuitive user experiences and staying informed about industry trends, best practices, and emerging technologies in Conversational AI will be integral to the role.

This role reports to the Senior Director of Outbound Product Management, ServiceNow Impact. As the Senior Principal Outbound Product Manager, you will be the driving force behind the adoption and usage of the Impact product, working closely with cross-functional teams to shape strategy, manage day-to-day operations, and deliver measurable results. The ideal candidate is bold, curious, results-oriented, and highly skilled at fostering collaboration.