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Key Responsibilities:
- You will lead large-scale transformation initiatives at the intersection of CX and AI.
- You will translate strategic AI ambitions into actionable programs.
- You will build ROI models and success metrics connecting technology investments to business value.
Requirements:
- 7+ years leading transformation or change management programs.
- Strong understanding of contact center performance metrics and financial modeling.
Benefits:
- Flexible work options including remote opportunities within Canada.
- Collaborative environment with cross-functional teams and senior leaders.
- Opportunities for professional growth and leadership development.
Partner Company
The partner company focuses on customer experience and AI transformation programs. It fosters a collaborative and inclusive culture with flexible work options and opportunities for professional growth.