Define and execute the customer care and support strategy, operating model, and organizational structure across multiple products.
Lead a large support organization, balancing service quality, efficiency, scalability, and customer satisfaction.
Drive AI-driven transformation and cross-functional partnership to improve customer experiences.
The partner company is a rapidly growing consumer technology firm focused on delivering exceptional customer experiences. It values innovation, collaboration, and operational excellence, with a culture that emphasizes customer advocacy and AI-driven transformation.
Lead and scale a world-class High Touch Customer Success organization focused on AI-driven transformation for strategic customers.
Drive customer adoption, value realization, and retention through executive engagement and scalable transformation methodologies.
Partner cross-functionally to shape Airtable's customer success strategy and embed AI into enterprise workflows.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Lead the CX Strategy team to shape the strategic direction of the post-sales organization, improving retention, expansion, adoption, and long-term customer value.
Own annual planning, coverage and segmentation decisions, headcount proposals, and executive reviews across Customer Success, Renewals, and Professional Services.
Drive high-priority cross-functional initiatives, developing business models, KPI frameworks, and strategic partnerships with Product, Sales, Finance, and Data teams.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and more than 50% of the Fortune 100 trusting GitLab, the company embraces AI as a core productivity multiplier and fosters a high-performance culture driven by values and continuous knowledge exchange.
Provides best practice guidance to optimize customer business processes and maximize NiCE solution potential.
Designs change strategy across people, process, and technology.
Serves as lead consultant, creating and owning business cases for multi-tiered customer offerings.
NICE Ltd. provides software products that enable businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is an innovation powerhouse recognized as a market leader in its domains.
Define the CX product vision and strategy, from AI-powered resolution to agent tooling.
Build and lead a team of PMs to reduce cost-to-serve while improving satisfaction.
Own the AI resolution layer, proactive engagement, and feedback loops connecting support to product.
Headway is building a new mental healthcare system by automating insurance admin for providers. With over $325M in funding and 75,000+ providers across all 50 states, it is a Series D company focused on scaling access to therapy.
Provide strategic direction for the product support department's CRM, processes, and tooling to drive service improvement.
Lead and develop a global team of support managers and team leads through growth and change.
Define and implement AI-assisted support strategies, metrics frameworks, and self-service initiatives to optimize customer experience.
The Adaptavist Group is a global family of companies that helps businesses improve through enterprise software and services across ecosystems like Atlassian and AWS. With a remote-first culture and generous benefits, they employ a diverse team focused on collaboration and innovation.
Envision, design, and create prototypes of positive customer interactions using journey maps and ideation.
Research emerging experience trends and collaborate on pre-project vision and value statements.
Lead implementation efforts, document customer interactions, and champion the voice of the customer.
Navitus is a pharmacy benefit manager (PBM) alternative committed to removing cost from the drug supply chain to make medications more affordable. The company celebrates diversity, fosters creativity, encourages growth, and values excellent service.
Define and lead the Customer Experience strategy across customers and partners.
Drive retention, LTV, and customer engagement through strategic initiatives.
Build a company-wide Customer Experience operating model and drive organizational transformation.
Social Discovery Group (SDG) is a global social discovery company that solves loneliness and isolation through virtual intimacy platforms. With over 1000 professionals worldwide, SDG is a two-time Great Place to Work winner and focuses on creating globally impactful social discovery products.
Lead large-scale transformation initiatives at the intersection of customer experience and AI.
Translate strategic AI ambitions into actionable programs and measurable outcomes.
Drive organizational change enablement and adoption of AI-first capabilities.
The partner company focuses on customer experience and AI transformation programs. It fosters a collaborative and inclusive culture with flexible work options and opportunities for professional growth.
Drive adoption as a trusted strategic advisor, owning relationships with customer accounts and designing adoption programs.
Own the day-to-day customer experience, including check-ins, reporting, and QBRs.
Build and systematize the CS function using AI tools and no-code platforms to automate workflows.
Pinnacle offers Pascal, an AI-powered coaching platform that sits inside the flow of work. They are an early-stage, rapidly growing company focused on driving behavior change at scale.
Set the strategy and operating model for customer support across all product lines, translating it into staffing and structure.
Build the operating model for AI and human agent collaboration to shift focus from low-value tickets to impactful interactions.
Partner with cross-functional teams to drive customer-facing policies, SLAs, and represent the customer in executive forums.
Babylist is the leading platform for expecting and new families, serving over 10 million shoppers annually. The company is a remote-first, AI-forward tech organization with 100+ team members in the support org and $750M in revenue, fostering a culture of focus and intention.
Partner with customers to identify high-impact use cases and articulate strategic paths to value through Gainsight solutions.
Deliver tailored value assessments, maturity reviews, and business cases to align with customer priorities and drive adoption.
Collaborate cross-functionally with internal teams to develop repeatable frameworks and enhance customer success strategies.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, orchestrating customer journeys from onboarding to advocacy. With over 2,000 trusted customers, they foster a culture of collaboration, curiosity, and human-first values.
Drive revenue transformation and expansion by architecting AI-driven workflows and accelerating adoption of Gong's platform.
Partner with senior GTM leaders to design strategies that modernize revenue operations and deliver measurable business outcomes.
Own renewal strategy and cross-functional collaboration to ensure exceptional customer experience and value realization.
Gong harnesses the power of AI to transform how revenue teams win, providing a Revenue AI Operating System that unifies data, insights, and workflows. With over 5,000 customers, the company is built on innovation, ambitious goals, and a culture of transparency and trust where every person can make a visible impact.
Lead the strategy, performance, and growth of the Advisory organization while providing enterprise leadership for 3Cloud AI.
Oversee a portfolio spanning Business Advisory Services, Technology and Digital Transformation, Organizational Change Management, and Experience Design.
Drive cross-functional alignment, governance, and commercial performance to build a differentiated offering portfolio.
3Cloud is a technology consulting firm that helps clients navigate cloud, data, AI, and digital transformation. The company fosters a culture of experimentation, candid feedback, and collective growth, with a diverse and inclusive workplace.
Lead frontline CX team strategy and execution across channels, shaping expansion into chat and phone.
Use hands-on data analysis to drive operational improvements and influence cross-functional decisions.
Develop managers into effective leaders and build a customer-centric team culture during growth.
Spring Health is a global mental health company eliminating barriers to mental health with an AI-native platform for personalized support. Alma, a Spring Health Company, simplifies access to affordable mental health care for therapists and clients, with over 20,000 therapists in their network and $220.5M in funding, named to Inc's Best Workplaces in 2022 and 2023.
Drive end-to-end sales for complex, transformational technology deals, meeting and exceeding annual quotas in a strategic territory.
Engage C-level stakeholders with high-impact business cases and ROI analysis to position LivePerson as a strategic partner.
Collaborate cross-functionally with Inside Sales, Solution Consultants, and other teams to deliver seamless customer experiences.
LivePerson is a leader in trusted enterprise conversational AI and digital transformation, powering nearly a billion conversational interactions every month. Fast Company named LivePerson the #1 Most Innovative AI Company in the world, and they are committed to fostering an inclusive workplace as an Equal Opportunity Employer.
Drive high-priority strategic initiatives across AI transformation, Quote-to-Cash, and cost efficiency as a senior individual contributor.
Structure ambiguous cross-functional problems into clear workplans and drive accountability without direct authority.
Communicate executive-level recommendations and hold senior stakeholders accountable for outcomes.
NiCE is a global software company that provides AI-powered solutions for customer experience, financial crime, and public safety. With over 8,500 employees and 25,000+ customers, including 85 of the Fortune 100, NiCE fosters a fast-paced, collaborative, and innovative culture.
Own the full customer lifecycle from onboarding to expansion, designing experiments and data-driven interventions to drive adoption, retention, and expansion.
Use Pendo's own analytics to identify user behavior, drop-off points, and effective interventions, and execute cross-channel experiments across in-app guides, email, and NPS.
Lead a team of Adoption Managers and the Center of Excellence/Product Operations function, setting direction and coaching while staying close to the work.
Pendo is a software company founded by former product managers to improve society's experience with software. It is a fast-growing startup backed by top-tier investors like Battery Ventures and Salesforce Ventures, with a culture centered on bias to act and continuous improvement.
Drive revenue growth by leading complex enterprise sales cycles for AI-powered messaging and automation solutions.
Build trusted relationships with C-level executives across sales, marketing, and customer experience.
Own multi-million-dollar opportunities and consistently exceed revenue targets in a strategic North American market.
LivePerson is a leader in enterprise conversational AI and digital transformation. The company powers nearly a billion conversations monthly and has been recognized as the #1 Most Innovative AI Company by Fast Company, fostering a diverse and remote-friendly culture.