Lead the CX Strategy team to shape the strategic direction of the post-sales organization, improving retention, expansion, adoption, and long-term customer value.
Own annual planning, coverage and segmentation decisions, headcount proposals, and executive reviews across Customer Success, Renewals, and Professional Services.
Drive high-priority cross-functional initiatives, developing business models, KPI frameworks, and strategic partnerships with Product, Sales, Finance, and Data teams.
Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify expansion opportunities within existing customer base.
Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.
Lead a high-impact team of Customer Success Managers to drive adoption, retention, and expansion for Enterprise and Strategic customers.
Foster a high-performance culture with a people-first mindset, investing in team growth and building trust to drive outcomes.
Drive commercial impact by owning retention targets, coaching cohesive account teams, and collaborating cross-functionally with Sales, Product, and Services.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We build breakthrough software with a spark of magic, focusing on creating equitable workspaces and a culture of belonging for all employees.
Partner with customers to identify high-impact use cases and articulate strategic paths to value through Gainsight solutions.
Deliver tailored value assessments, maturity reviews, and business cases to align with customer priorities and drive adoption.
Collaborate cross-functionally with internal teams to develop repeatable frameworks and enhance customer success strategies.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, orchestrating customer journeys from onboarding to advocacy. With over 2,000 trusted customers, they foster a culture of collaboration, curiosity, and human-first values.
Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.
Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.
Lead and unify the post-sale customer experience across INNERGY ERP and Microvellum CAD/CAM.
Own the Customer Success operating system including service model design, tooling, and performance management.
Drive adoption, retention, expansion, and long-term customer value across all products and regions.
INNERGY transforms the woodworking industry with cloud-based ERP software for custom manufacturers. Founded in 2016, they are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving real-world problems.
Lead the Customer Success organization, driving ARR retention and expansion through scalable strategies and high-performing teams.
Build executive-level client relationships, manage portfolio health, and identify expansion opportunities across markets and use cases.
Establish a Voice of Customer program and partner cross-functionally to ensure seamless client experiences and align product development.
Arbital Health is a healthcare technology and actuarial company that centralizes, measures, and adjudicates value-based care contracts at scale. Backed by leading investors and co-founded by industry veterans, the company serves over 40 clients and fosters a collaborative, fast-paced culture focused on high potential and humble individuals.
Drive post-sales transformation and build C-level relationships to deliver business outcomes.
Collaborate with Account Executives and internal teams to create integrated strategies and mitigate risks.
Guide the Customer Success team to meet KPIs like adoption, renewals, and customer satisfaction.
ServiceNow is a global market leader providing an AI-enhanced cloud platform that connects people, systems, and processes to over 8,100 customers, including 85% of the Fortune 500. They foster a culture of innovation and collaboration, focusing on making the world work better for everyone.
Lead and scale a world-class High Touch Customer Success organization focused on AI-driven transformation for strategic customers.
Drive customer adoption, value realization, and retention through executive engagement and scalable transformation methodologies.
Partner cross-functionally to shape Airtable's customer success strategy and embed AI into enterprise workflows.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Shape strategic direction for CRM go-to-market, defining operating models and success metrics aligned with enterprise objectives.
Lead organizational execution by establishing governance frameworks, performance dashboards, and managing the CRM P&L.
Drive business impact through data-driven market analysis and cross-functional collaboration to accelerate CRM adoption.
ServiceNow provides an AI platform for business reinvention, integrating AI, data, and workflows to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture with a focus on collaboration and innovation.
Build, lead, and scale a high-performing EMEA Customer Success team.
Design and execute customer journey strategies that increase adoption and retention.
Orchestrate cross-functional execution with Sales, Product, Support, and Renewals.
Veeam is the Data and AI Trust Company, specializing in data resilience and security posture management. With over 550,000 customers and offices in more than 30 countries, Veeam fosters a culture of growth, learning, and impact.
Lead CX Readiness & Enablement to accelerate new hire ramp and reduce escalation rates.
Oversee Data Governance & Automation, standardizing dashboards and deploying AI with governance.
Manage Programs, Tools & Technology, driving a unified CX tech stack and vendor consolidation.
Quest Software is a global technology company providing software solutions for data management, cybersecurity, and IT operations. It is a large organization with a focus on driving operational excellence and customer experience across enterprise teams.
Lead Customer Success projects and team development, ensuring effective delivery of objectives and outcomes.
Define, implement, and continuously improve customer lifecycle processes and engagement touchpoints.
Manage key customer relationships, drive product adoption, and act as escalation point for complex situations.
Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, they offer a purposeful, fast-moving career with a culture that values curiosity, courage, and commitment.
Own the post-sales experience by defining service standards, escalation protocols, and onboarding playbooks across all segments and motions.
Build the Voice of Customer engine by synthesizing CSAT, NPS, churn signals, and feedback into actionable insights for Product, Support, and CS.
Make customers successful faster by designing a scalable enablement program with content, certification paths, and self-service resources that reduce time-to-value.
Backblaze is the object storage leader, providing a low-cost, high-performance alternative to AWS S3, GCS, and Azure Blob. We crossed $100M in ARR, went public in 2021, and now serve over 500,000 customers, from solo developers to Fortune 500 enterprises, with a culture focused on scaling deliberately.
Define the CX product vision and strategy, from AI-powered resolution to agent tooling.
Build and lead a team of PMs to reduce cost-to-serve while improving satisfaction.
Own the AI resolution layer, proactive engagement, and feedback loops connecting support to product.
Headway is building a new mental healthcare system by automating insurance admin for providers. With over $325M in funding and 75,000+ providers across all 50 states, it is a Series D company focused on scaling access to therapy.
Build and maintain trusted C-suite relationships and drive measurable value realization.
Lead renewal and expansion strategy by identifying upsell opportunities.
Influence product roadmap and internal strategy as the voice of the customer.
Arkestro uses AI and game theory to optimize enterprise procurement negotiations. As a hyper-growth startup, it values ownership and thrives on complexity.
Own the full customer lifecycle from onboarding to expansion, designing experiments and data-driven interventions to drive adoption, retention, and expansion.
Use Pendo's own analytics to identify user behavior, drop-off points, and effective interventions, and execute cross-channel experiments across in-app guides, email, and NPS.
Lead a team of Adoption Managers and the Center of Excellence/Product Operations function, setting direction and coaching while staying close to the work.
Pendo is a software company founded by former product managers to improve society's experience with software. It is a fast-growing startup backed by top-tier investors like Battery Ventures and Salesforce Ventures, with a culture centered on bias to act and continuous improvement.
Drives strategic planning and annual/quarterly OKR processes for Customer Success leadership, serving as a key connector between CS, Product, Sales, Marketing, and Finance.
Owns end-to-end program management for strategic CS initiatives, from scoping to delivery, ensuring cross-functional alignment and accountability.
Synthesizes data and insights to inform CS strategy, retention trends, expansion opportunities, and develops business cases for new investments.
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by over 70,000 organizations, the company is a pioneer in digital workforce security and fosters a modern, high-tech, and fun work environment.
Lead, coach, and develop Customer Success Managers and Analysts to maximize retention and team performance.
Own gross dollar retention by managing customer health, success plans, and interventions across the entire book.
Partner with Sales on expansion opportunities and act as the voice of the customer within the company.
Amperon is where energy data meets AI, providing forecasting for the energy transition. With offices in Texas and a remote-first culture, the company has a compact team of smart, genuinely nice individuals passionate about data science and energy.
Act as founding Sales Planning CSM, owning end-to-end post-sales lifecycle for CIQ Planning, from implementation to ongoing adoption.
Work cross-functionally with Sales, Product, and CX teams to define methodology and turn customer results into revenue impact.
Drive customer health, expansion, and referenceability through structured journeys and proactive risk mitigation.
CaptivateIQ is a provider of sales planning and incentive compensation solutions. The company operates as a mid-sized, growth-stage SaaS organization with a culture focused on cross-functional collaboration and customer success.