Director, Customer Experience Strategy
Benefits
Unlimited PTO
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**Vision and Priorities:**
- Set the vision and priorities for the CX Strategy function, aligning strategic programs, analytics, and planning around customer lifecycle outcomes.
- Lead the team to turn complex customer, market, and business signals into clear decisions.
**Strategic Planning and Execution:**
- Own annual planning and in-year strategic cadences for CX, including business planning, coverage and segmentation decisions, and headcount proposals.
- Develop business models, KPI frameworks, and executive decision support for CX leadership.
**Cross-Functional Leadership:**
- Lead high-priority cross-functional initiatives from ideation through implementation.
- Partner with Product and customer-facing leaders to bring voice-of-customer insights into roadmap discussions.
- Define strategic requirements for systems, tooling, and process changes in partnership with CX Operations.
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