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About the Role:
- We are looking for a Senior Customer Experience Expert who designs exceptional end-to-end experiences and knows how to put AI to work in the process.
- You will own the customer journey across every touchpoint and channel, turning research and data into experiences that drive business growth.
- You will build automated, deterministic AI workflows to accelerate research synthesis, persona generation, and reporting.
Key Requirements:
- 3+ years designing complex customer experience solutions with demonstrable experience building reliable agentic AI workflows.
- Strong strategic mindset with ability to align CX initiatives with business objectives and influence stakeholders.
- Advanced proficiency in customer research methodologies, journey mapping, and predictive analytics.
Key Responsibilities:
- Lead CX initiatives from launch through ongoing optimization, collaborating with cross-functional teams.
- Develop and implement omnichannel CX strategies, applying AI-powered workflows for automation and reliability.
- Champion customer-modelling techniques, synthesize research findings, and deliver compelling reports to stakeholders.
ELEKS
ELEKS is a software development and product design company that helps businesses deliver innovative digital solutions. The company has a global team and focuses on building high-quality, scalable products with a collaborative culture.