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About the role:
- You will design, scale, and optimize systems that shape the end-to-end customer journey and provide insights.
- This role translates company priorities into CX initiatives and manages the tool stack, budget, and AI automation.
What you'll do:
- Build executive-ready dashboards and reporting that uncover trends and measure performance.
- Lead engaging meetings and enablement sessions to align stakeholders and drive adoption.
- Manage a team including at least one direct analyst or coordinator-level report.
What we're looking for:
- Demonstrated experience owning a CX tool stack end-to-end with optimization and vendor management.
- 5+ years in customer experience or support operations with at least 2 years in leadership.
- Passion for building scalable spreadsheets, forecasting models, and capacity plans.
PetDesk
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic operations and strengthen client relationships. The company values a structured hiring process and uses AI tools to support recruitment, focusing on fair and efficient candidate evaluation.