Director of RevOps

Responsibilities:

• Own the operational backbone for Customer Success, Professional Services, Support, and Renewals.
• Design and implement scalable systems that reduce manual work across onboarding, health scoring, and renewals.
• Build analyses that surface churn risk, expansion opportunity, services margin, and support efficiency.

Systems:

• Design durable systems, not quick fixes, and quantify business value before investing.
• Ensure every system captures the data needed to analyze the process it runs.
• Make responsible, effective use of AI tools to accelerate systems design and administration.

Data & Analysis:

• Run analyses that change how we operate, not just report the numbers.
• Construct business cases for process and systems investments.
• Tell the story behind the data to empower leaders across the business.