Sr. Customer Operations Analyst
Remote regions
GlobalBenefits
Unlimited PTO
13w maternity
13w paternity
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About the Role:
- Build and optimize the operational foundation for post-sale customer experience.
- Own systems, processes, reporting, and governance for customer health, renewals, and retention.
- Partner with Account Management, Revenue Operations, Finance, and Product.
About You:
- Naturally create order from complexity with scalable systems and repeatable processes.
- Strong attention to detail, ownership, and passion for operational excellence.
- Curious about customer success metrics and eager to leverage AI and automation.
What You'll Bring:
- 2–4+ years in Customer Success Operations or similar roles.
- Hands-on HubSpot administration including workflows and automation.
- Experience with customer health scoring, segmentation, and retention metrics.
Why Join Us:
- Diverse, remote-first team focused on sustainable growth.
- Unlimited PTO, equity, full health coverage, and 3 months paid parental leave.
- Culture of trust, ownership, and long-term impact.
Stacker
Stacker is revolutionizing the traditional newswire business model by connecting brand newsrooms and publishers through a platform that helps over 100 content contributors extend their reach. As a bootstrapped, fast-growing remote-first company, we value ownership, integrity, and collaboration, fostering an inclusive culture with unlimited vacation, equity, and full health coverage.