Own core operational cadences for CS organization, including pipeline and renewal reviews and customer health reporting.
Translate ambiguous business questions into clear problem statements and drive to resolution through process and systems changes.
Build cross-functional alignment with Sales, Finance, and Revenue Strategy teams to operationalize go-to-market changes.
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity and accelerate digital transformation. With over 50 million users and more than 50% of the Fortune 100 as customers, the company fosters a high-performance, all-remote culture driven by values and continuous knowledge exchange.
Own Customer Experience Operations and Partner Operations, providing hands-on support for Sales Operations.
Design scalable systems and build analyses to surface churn risk, expansion opportunity, and services margin.
Leverage AI tools to accelerate systems design, administration, and analytical tool-building.
Ketch provides a data permissioning platform that helps brands collect, control, and activate permissioned, privacy-safe data. The company is growing rapidly and values passion, growth, grit, collaboration, and integrity.
Build scalable onboarding experiences including email sequences, in-app guides, and webinars.
Monitor customer health at scale using adoption signals and engagement data.
Collaborate cross-functionally with Marketing, Product, and High Touch CS.
Solink transforms video security into real-time operational insights by integrating with existing cameras and systems. Trusted by over 30,000 locations across 32+ countries, they are rapidly growing and recognized as one of Ottawa's Best Places to Work.
Serve as a product expert to resolve customer concerns and provide tailored recommendations.
Own daily operational tasks including account configuration and program policy updates.
Identify and implement process improvements for maximum efficiency and quality.
Forma provides flexible benefits software that allows employees to choose how to spend their benefit allowances. The company has helped hundreds of notable companies and is recognized as a Great Place to Work.
Partner with cross-functional teams to optimize processes and maintain business systems like CRM and ERP.
Build dashboards, manage data quality, and generate reports to support decision-making.
Support system integrations, troubleshooting, and automation opportunities using AI and tools like Celigo or Zapier.
TextUs is revolutionizing business communication by enabling seamless and impactful engagement between workers and consumers, focusing on innovation and measurable results. The company has a collaborative and data-driven culture with a proven leadership team, empowering every team member to make a difference.
Build and run customer support for enterprise partnerships, handling compliance-driven flows with precision and fast resolution.
Be hands-on from day one: resolve tickets, refine knowledge base, and scale through internal hires or BPO partners.
Report to Head of Product, ensuring customer voice shapes product improvements and operational processes.
Bastion builds regulated financial infrastructure for modern businesses, offering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. The company is a fast-paced startup with a compliance-first culture, seeking a hands-on leader to build and run customer support operations.
Own and scale CS systems and data infrastructure, including Salesforce CRM and BigQuery, to improve retention visibility and operational efficiency.
Write SQL queries to build and maintain reporting layers for CS leadership on retention, expansion, and team performance.
Support renewal and partner program operations by designing system automations and workflows that reduce manual work.
MagicSchool is the premier generative AI platform for teachers. Over 7 million teachers worldwide have joined our platform, and we are a fast-growing company focused on social impact.
Own the customer journey for hundreds of clients through AI, automation, and scalable programs to drive activation and retention.
Build and iterate systems for customer experience, including 1:many engagement programs and timebound outreach.
Collaborate cross-functionally with Product, Marketing, and Operations to identify trends and improve customer outcomes.
Tango builds software to automate busywork and create how-to guides by capturing processes. As a fast-growing startup backed by leading venture capital firms, Tango powers hundreds of thousands of users at companies like Salesforce and Lockheed Martin, and we value a supportive, fun culture that encourages growth.
Serve as the primary point of contact for quoting and renewal support, troubleshooting issues in Salesforce and quoting tools.
Build and maintain lifecycle processes, playbooks, and automation rules to support customer outcomes and business growth.
Create and coordinate key reporting for leadership, translating data into executive dashboards on customer adoption, renewals, and churn.
Affinity provides a Relationship Intelligence platform that helps dealmakers find, manage, and close more deals using data from trillions of interactions. With over 3,000 customers and $120M in funding, the company has a collaborative, inclusive culture and has been recognized as a Best Workplace.
Own the integrity and quality of sales data in HubSpot, including deals, pipelines, and activity records.
Build and maintain sales enablement assets such as sequences, email templates, and quote templates.
Generate reports and dashboards to support pipeline health, forecast accuracy, and sales activity.
Vermont Information Processing (VIP) delivers information processing solutions to clients. The company fosters a collaborative, growth-oriented culture with a focus on operational excellence.
Support and maintain go-to-market systems including HubSpot, Vitally, and other operational platforms.
Build, maintain, and troubleshoot workflows, automations, lifecycle stages, and routing rules.
Investigate and resolve system issues, workflow failures, data inconsistencies, and operational requests.
Nylas specializes in APIs for email, calendar, and contact management, making it easier for developers to build communication features into apps. We support over 100,000 developers and collaborate with more than 900 companies globally, playing a pivotal role in digital communication tools.
Own the operational backbone of the global support organization by designing and improving systems, workflows, automation, reporting, and AI tools.
Lead the implementation of AI-driven support capabilities and build forecasting models for support demand to optimize staffing and efficiency.
Partner cross-functionally with Product, Engineering, CS, Data, and Revenue Operations to align customer-facing processes and drive structural improvements.
Cloudbeds is a hospitality technology company that provides an intelligently designed platform for properties across 150 countries, processing billions in bookings annually. With over 650 employees across 40+ countries, the team is fully remote and focused on transforming hotel operations through innovation.
Manage a high-volume portfolio of customers through a tech-touch first engagement model to drive product adoption and retention.
Monitor and act on customer health signals to proactively mitigate risk and drive adoption using tools like Planhat.
Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 clients including 84% of the Fortune 500 and has signed the CEO Action for Diversity & Inclusion pledge, fostering an inclusive culture.
Own the full customer lifecycle including onboarding, ramp, and growth opportunities.
Serve as primary contact for customer inquiries, collaborating cross-functionally to resolve issues.
Drive customer retention and growth through data analysis and proactive engagement.
Certn provides the world's easiest background check to help people move faster into jobs, homes, and opportunities. With over $127 million raised and recognized by Deloitte Fast 50, the company fosters a remote-first, high-performance culture with a strict no-jerk policy.
Own the reliability and coherence of the GTM tech stack, mapping systems and building integrations to reduce friction.
Maintain a living tech stack roadmap, evaluate new tools, and ensure data fidelity across CRM and marketing platforms.
Build reporting infrastructure and KPI frameworks to give visibility into funnel performance and team activity.
On The Stage (OTS) is an all-in-one platform providing ticketing, marketing, and fundraising for live entertainment organizations. Serving thousands of organizations across the US, the company is at a pivotal growth stage with a mission-driven culture emphasizing confident humility, ownership, and continuous improvement.
Lead revenue operations strategy and partner with executive leadership to drive GTM efficiency.
Own the revenue technology ecosystem including HubSpot, Gong, and other tools.
Build scalable processes and analytics to optimize revenue performance.
Roofr provides a CRM platform for roofing contractors, integrating sales tools, payments, and material ordering. It is a successful startup with a strong culture and growth opportunities.
Lead frontline CX team strategy and execution across channels, shaping expansion into chat and phone.
Use hands-on data analysis to drive operational improvements and influence cross-functional decisions.
Develop managers into effective leaders and build a customer-centric team culture during growth.
Spring Health is a global mental health company eliminating barriers to mental health with an AI-native platform for personalized support. Alma, a Spring Health Company, simplifies access to affordable mental health care for therapists and clients, with over 20,000 therapists in their network and $220.5M in funding, named to Inc's Best Workplaces in 2022 and 2023.
Own day-to-day CRM administration, pricing sheets, and deal pricing operations across Sales, Finance, and Accounting.
Build operational dashboards and reporting to support sales forecasting, pipeline health, and revenue decisions.
Improve sales processes, maintain data hygiene, and evaluate new tools to scale efficiency.
Synctera powers the future of FinTech by providing a Banking as a Service platform with APIs, compliance support, and bank partners. The company is a fast-growing team seeking curious and collaborative people to build the FinTech ecosystem.
Own growth strategy for SMB customer portfolio, identifying expansion opportunities and increasing product adoption.
Leverage data, AI tools, and proactive outreach to discover growth potential and engage customers.
Partner cross-functionally with Sales, Customer Success, and Revenue Operations to drive scalable customer success programs.
Nylas provides APIs for developers to integrate email, calendar, and contacts into applications. Supporting over 100,000 developers and 900+ companies globally, they foster a culture of innovation and collaboration across sectors.
Lead and prioritise the work of the remote data management team to ensure high-quality program data delivery.
Oversee data scoping, extraction, enrichment, validation, segmentation, QA, reporting, and optimisation across 40+ programs.
Establish and maintain data governance standards, including validation rules, deduplication, source tracking, and field ownership.
Exclusive Networks is a global cybersecurity go-to-market specialist providing services and product portfolios. With offices in over 45 countries, the company is people-focused and committed to diversity and inclusion.